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I have an hpenvy WiFi printer and I can’t print from my

I have an hpenvy...

I have an hpenvy WiFi printer and I can’t print from my MacBook, iPhone or iPad because all of a sudden it doesn’t recognize my command. Have been dealing with this for weeks. Have had Best Buy here twice and have had a new modem installed and nothing works. Could the printer be dropping the signal and how do I fix this?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

It’s only a year old so I guess “never” and how do I go about doing this?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I’m aware of

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Answered in 35 minutes by:
3/12/2018
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 5 months ago
Done

Kindly mention the model number of your printer.

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Customer reply replied 5 months ago
4520

Thank you,please wait.

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Did you recently change your WiFi password ***** name?

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Customer reply replied 5 months ago
No
  1. Turn on the printer if it is not already on.

  2. On the printer control panel, touch the Wireless icon .

    The Wireless screen displays.

  3. Touch the Settings icon .

  4. Touch Wireless Setup Wizard,

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Let me know options below the Wireless Setup Wizard.

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Customer reply replied 5 months ago
It says the connection has already been set up. Are you sure you want to set it up again?

Yes, please.

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Customer reply replied 5 months ago
It won’t let me finish putting in my password

Okay, could you tell me what happens when you do that?

I mean typing your password?

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Customer reply replied 5 months ago
I have a number 2in my password ***** the numbers won’t let me scroll down. Screen says 12 34, etc

Please wait.

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Please try to enter the password *****

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Customer reply replied 5 months ago
Now it says authentication problem

Is there a Windows computer with you?

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Customer reply replied 5 months ago
I have a MacBook Air, an iPhone and an iPad.

Am sorry let me open this for other experts then.

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jeffreybongers
jeffreybongers, Network Administrator
Category: Networking
Satisfied Customers: 1,017
Experience: Extensive experience administrating and developing LAN and WAN network enviroments.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

jeffreybongers
jeffreybongers, Network Administrator
Category: Networking
Satisfied Customers: 1,017
Experience: Extensive experience administrating and developing LAN and WAN network enviroments.
Verified
jeffreybongers and 87 other Networking Specialists are ready to help you
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Customer reply replied 5 months ago
please

Great!

If you are on a MAC computer, Click this link

https://download.teamviewer.com/download/TeamViewer.dmg

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 5 months ago
ID is 697 781 182 and password ***** *****

connecting

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what is the password?

Kind regards,

Jeffrey

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Customer reply replied 5 months ago
2729

connecting

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jeffreybongers, Network Administrator
Category: Networking
Satisfied Customers: 1,017
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