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Trying to connect new Moto Phone to my WiFi and cannot

Trying to connect new...

Trying to connect new Moto Phone to my WiFi and cannot remember password!

Technician's Assistant: When did you last change your Wi-Fi password?

Approximately one month ago.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

No

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Just how to retrieve password ***** I can connect!

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Answered in 5 minutes by:
3/11/2018
Samuel NetEngineer
Samuel NetEngineer, Certified Networking Engineer
Category: Networking
Satisfied Customers: 701
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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What is the model of your Moto phone?

Samuel NetEngineer
Samuel NetEngineer, Certified Networking Engineer
Category: Networking
Satisfied Customers: 701
Experience: Network Engineer at USAF
Verified
Samuel NetEngineer and 87 other Networking Specialists are ready to help you
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Customer reply replied 4 months ago
E4
Phone call session started

Let's go ahead and check the Router.

Usually the password ***** your wireless network will be written on a sticker on your router.

It will say something like "password" or "WPA2 key"

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Customer reply replied 4 months ago
Please let me call you or you call me at(###) ###-####
Customer reply replied 4 months ago
Password ***** on the router!
Customer reply replied 4 months ago
No password ***** the router unless this is the #RB2011ViAS-2HnD-IN
Customer reply replied 4 months ago
This is a one month old house. It has Wi-Fi to iPad, Direct TV and Phone. Owner does not remember passwords to anything! Trying to all a new phone Moto E4 XT1768
Customer reply replied 4 months ago
Trying to add Moto Phone
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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I'll be helping you with this.

Do you have Windows computer with you which is connected to the WiFi?

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Samuel NetEngineer
Samuel NetEngineer
Samuel NetEngineer, Certified Networking Engineer
Category: Networking
Satisfied Customers: 701
701 Satisfied Customers
Experience: Network Engineer at USAF

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