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My new phone can not authenticate my wifi. how do i fix

My new phone can...

My new phone can not authenticate my wifi. how do i fix this

Technician's Assistant: Who makes your router?

I have a dodo modem which is labelled dodo. Is that what I get it from?

Technician's Assistant: The Network Technician will be able to walk you through that. What have you tried so far?

Not really sure what to do.

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/11/2018
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please once shut down your phone and turn it back on.
Let me know when this is done.

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I apologize for the delayed response but I just now saw your question.

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Customer reply replied 4 months ago
All done and ready for you
Customer reply replied 4 months ago
talk me through it please

What is the model number of your Phone

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Customer reply replied 4 months ago
It is telstra slim plus

Are you sure about your WiFi password.

If not I could find a way to check it.

Mostly this happens when the WIFI passwords mismatch.

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Customer reply replied 4 months ago
I can't work out how to get into the phone to check it. It just tells me that it won't connect.
Customer reply replied 4 months ago
I do know my password ***** can't work out how to get in to check and or fix it.

1. In the All apps screen, touch Settings.

2. Turn on Wi-Fi.

3. Your phone will automatically search for all nearby Wi-Fi networks.

4. Select the network you would like to connect to from the list.

If you’ve selected a security network, you need to input the password.

I

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To check if your WiFi password ***** ***** we need a computer which is connected to your router.

Preferably a windows computer.

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Customer reply replied 4 months ago
I know my password, isn't there a way to open the phone so I can't re enter it
Customer reply replied 4 months ago
sorry should have been 'can'

Go ahead and press and hold on your WiFI name and check if you see an option like delete or forget.

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Customer reply replied 4 months ago
thank you, ***** *****
Is that connected now?
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If it didn't let me know.
Or if that fixed your issue.
Please do take a moment to rate 5 stars.
And feel free to reach out to me in case of any other technical issues.
Thanks and have a great day.
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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