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TV brand new- can’t get Amazon to play anything. I have

Customer Question
TV brand new- can’t...

TV brand new- can’t get Amazon to play anything. I have theAmazon app on the TV but it doesn’t connect to any show. Please help

Technician's Assistant: Who makes your router?

Xfiniti router from Comcast

Technician's Assistant: What have you tried so far?

As far as what?

Technician's Assistant: The Network Technician will be able to walk you through that. Anything else you want the Network Expert to know before I connect you?

Amazon not working

Submitted: 4 months ago.Category: Networking
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Answered in 2 hours by:
3/11/2018
Network Technician: Sheri, Certified Networking Engineer replied 4 months ago
Sheri
Sheri, Certified Networking Engineer
Category: Networking
Satisfied Customers: 742
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Have you connected the TV to the Wifi network or connected it to the router with a cable yet? Let me know so we can go to the next step.

Regards,

Sheri-Expert

Ask Your Own Networking Question
Network Technician: Sheri, Certified Networking Engineer replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Networking Question
Network Technician: Sheri, Certified Networking Engineer replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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