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The issue is with a symbio tower from Toshiba that does not…

The issue is with a...
The issue is with a symbio tower from Toshiba that does not send the live video feed to any device.
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Answered in 2 minutes by:
3/9/2018
FRAN
FRAN, PC Technician
Category: Networking
Satisfied Customers: 210
Experience: IT Technician
Verified
I’m away from my desk at the moment . But will return soon. Sorry for any inconvenience
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Customer reply replied 1 month ago
That's ok. I'm wondering if the symbio is defective.
Customer reply replied 1 month ago
Now the detection of motion is no longer sensing according to the toshiba app.

Hi I'm here now ready to help with your problem. Can we get strated?

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I think before we decide if it is defective or not. Let reset it up. here is a check list to go thru

Pairing

1 Make sure Symbio is in the pairing mode.

2 Place your wireless router or device closer to Symbio.

3 Make your deviceʼs battery is sufficiently charged.

Sound

1 Make sure Bluetooth or Wi-Fi is activated on your device.

2 Check the pairing status between Symbio and your device.

3 Check the volume level of Symbio and the application on your device.

video

1 Make sure Symbioʼs lens cover is fully open.

2 Make sure Wi-Fi is activated on your device.

3 Check the connection between Symbio and the app

FRAN
FRAN, PC Technician
Category: Networking
Satisfied Customers: 210
Experience: IT Technician
Verified
FRAN and 87 other Networking Specialists are ready to help you
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Customer reply replied 1 month ago
all ok

Did it work? you said above "all ok"

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Are you here?

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Customer reply replied 1 month ago
all of the things I tried didn't work

I see

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If you set up with the instructions and reloaded the app. and it still not working. I work say something is defective

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Customer reply replied 1 month ago
I think the device is defective

Yes I do also

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Can I help you with anything else?

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Customer reply replied 1 month ago
I did what you said and tried 2 different devices. All failed.

Yes something is defective on the device

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Customer reply replied 1 month ago
you've been helpful.. 5 stars

please at the top of the page write the review and submit. thanks

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Thanks, Fran
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FRAN
FRAN
FRAN, PC Technician
Category: Networking
Satisfied Customers: 210
210 Satisfied Customers
Experience: IT Technician

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