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I recently had to replace my DC-IN module now everything…

Customer Question
I recently had to...

I recently had to replace my DC-IN module now everything works with the exception of the WI FI. for some reason I can't connect to the internet.

Technician's Assistant: Are you able to connect using an ethernet cable?

Havend have not tried that

Technician's Assistant: Which lights are colored and/or blinking on your router?

The router is workim ng the router is working on all other macs and my iphone

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I also reset the router

Submitted: 5 months ago.Category: Networking
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Customer reply replied 5 months ago
Is there a tech around?
Answered in 18 hours by:
3/8/2018
Network Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Can you tell me if you have an error when trying to connect to wifi?

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Customer reply replied 5 months ago
No error messages but when I go to the settings there is no option to choose wifi it is gray
Customer reply replied 5 months ago
I have internet if I use the Ethernet cable
Customer reply replied 5 months ago
I am thinking that the airport card is now needing replacement
Network Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

Can we try a remote session using the ethernet cable?

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Customer reply replied 5 months ago
Sure let me go to that computer
Customer reply replied 5 months ago
Ok
Customer reply replied 5 months ago
What do I need to do
Network Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

Use this link, select I agree and install the software for the remote session.

http://www.justanswer.com/remotedesktop/join.aspx?Session=f9782179-8685-4a17-b738-32af8eb09086

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Customer reply replied 5 months ago
Sorry that is .exe
Customer reply replied 5 months ago
Need a .dmg
Network Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

What is the OS installed in the system?

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Customer reply replied 5 months ago
10.10.5
Customer reply replied 5 months ago
OSX YOSEMITE
Network Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

ok, lets try teamviewer

Use this link, install it and give me the ID and password ***** I can connect.

https://www.teamviewer.com/es/download/mac/

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Customer reply replied 5 months ago
I clicked the secure remote assistance
Customer reply replied 5 months ago
I will not download that, it is all in spanish.
Customer reply replied 5 months ago
I need to be able to read what I am putting on my system.
Network Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

This is the link in english

https://www.teamviewer.com/en/download/mac/

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Customer reply replied 5 months ago
Ok it is loaded
Network Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

ok give me the ID and password

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Customer reply replied 5 months ago
ID: 680 840 811 PW: 6wx75p
Network Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

IT seems like the problem will need a part replacement

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