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Can you supply the IP address and DNS Settings for my 2011…

Can you supply the...

Can you supply the IP address and DNS Settings for my 2011 ST 30?

Technician's Assistant: What's the brand and model of your product?

Sorry Panasonic k

Technician's Assistant: What have you tried so far with your Panasonic product?

A lot, but not being tech savvy I'm having trouble. It started when I put a new router on the modem.

Technician's Assistant: Who makes your router?

It's a Netgear25

Technician's Assistant: What have you tried so far?

The router pretty much works automatically with other devices, newer smart tv's tablets etc.. but not with the panasonic TV. I tried rebooting everything.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No I think that about covers it

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Answered in 2 hours by:
3/7/2018
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Customer reply replied 1 month ago
Away from the tv right now. Should be back @4pm est. Will you be texting me when you are ready?

I am ready, so just get in touch with me when you are.

Thanks

Kris

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Customer reply replied 1 month ago
I'm ready should I just call you?
Customer reply replied 1 month ago
Kris R Are you still on duty?

Yes I am online

Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified
Kris R and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Call me when you can in the next couple of hours
Phone call session started

Hi

I can call you now or we can do the secure remote for the same price.

This would be better but it is up too oyu?

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Customer reply replied 1 month ago
I think it's best if you call

Calling now

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Hi

I think it would be better to connect rather than send the link

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Customer reply replied 1 month ago
Do you need me to hook anything up on my end?

What type of computer are you talking to me on?

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Customer reply replied 1 month ago
I'm actually on my cell phone. I do have a laptop with ms Windows 10 sorry for the delay.

Can you go onto that?

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Customer reply replied 1 month ago
Ok but can i still communicate with my cell?

Yes of course.

We can do this tomorrow If it is getting late.

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Customer reply replied 1 month ago
Yeah that's a good idea. Tomorrow it is. the earlier the better. I'll text about 8:30 if that's ok

OK shoot me a message on here, thanks

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Customer reply replied 1 month ago
Morning Kris. Let me I know what you need me to do.
Customer reply replied 1 month ago
Can't tell if you got my last message. I'm ready for instructions call or text me
Customer reply replied 1 month ago
Kris are you on line? Worried you forgot me lol
Customer reply replied 1 month ago
Kris are you working today? Texted you three hours ago and no reply

sorry, i am here!

ready when you are

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Customer reply replied 1 month ago
Great! I need help can you call me? Like I said not real savvy wirh connectivity I'll wait for your call or online instructions if they are easy enough.

Let's open the remote, are you on Windows or mac?

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Customer reply replied 1 month ago
Windows 10

Please run this to allow me to connect: http://www.justanswer.com/remotedesktop/join.aspx?Session=43b329ed-64ad-4abb-af59-3426a6691a91

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Customer reply replied 1 month ago
Im connected to your site now

OK do you see the I agree button?

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Customer reply replied 1 month ago
Ok I'm on justanswer.com and it looks like a home page. I did www. justanswer.com/remote and this is where I wound up. No icon that says I accept

Can you click on this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=43b329ed-64ad-4abb-af59-3426a6691a91

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Customer reply replied 1 month ago
Ok I'm going nuts please call me! I saw I agree on my phone but when I put the url on my computer it takes me to the home page. PLEASE CALL ME! I think we can get the connect done a lot faster

No problem, what number are you on?

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Are you sure that number is *****?

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Hello are you there?

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Customer reply replied 1 month ago
You didn't get my last text? Ok is there a number I can call to reach you?

Can you CLICK HERE for me please and tell me once your on that page.

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Customer reply replied 1 month ago
I can get your messages ok. Are you receiving mine?.

Can you CLICK HERE for me please and tell me once your on that page.

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Customer reply replied 1 month ago
Try this number 1-***-***-****
Customer reply replied 1 month ago
Kris, what's going on,, ? Call either(###) ###-####or(###) ###-####international 1
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Customer reply replied 1 month ago
After we disconnected the computer yesterday, we lost Wi-Fi to the tv! Went to network settings on tv and netgear25. Was there but no access. Kris, I think its a lost cause. Gonna buy a new tv! Thanks for your help. You went beyond the call of duty!
Phil Dimaio
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Kris R
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,547
4,547 Satisfied Customers
Experience: IT Manager at Wood Group PSN

Kris R is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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