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I'm trying to scan from my Epson XP-310 to my laptop. The…

Customer Question
I'm trying to scan...

I'm trying to scan from my Epson XP-310 to my laptop. The wifi icon is showing a connection in the home screen on the printer, but when I select scan, my four choices are all ways to scan to PC, and all return message "no computer found". I want to scan to my laptop.

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Let me look...

Technician's Assistant: Which lights are solid and which are blinking on your router?

My router has one light on top that is solid.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My laptop shows me as connected to wifi

Submitted: 4 months ago.Category: Networking
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Answered in 7 minutes by:
3/6/2018
Network Technician: Aparna Indresh, System Administrator replied 4 months ago
Aparna Indresh
Aparna Indresh, System Administrator
Category: Networking
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 4 months ago
Great, thanks.
Customer reply replied 4 months ago
Let's see if I can fix it first, shall we? What do you suggest?
Network Technician: Aparna Indresh, System Administrator replied 4 months ago

May I know whether you have added your printer as a device on your laptop?

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Customer reply replied 4 months ago
I just went through an additional step on the printer; let's see if this fixes it. I'll know in a minute.
I'll post the question again if this doesn't work.
Network Technician: Aparna Indresh, System Administrator replied 4 months ago

Sure. Thank you.

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