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I have recently changed out my Comcast/Xfinity modem for a…

Hello Pearl. I have...

Hello Pearl. I have recently changed out my Comcast/Xfinity modem for a Netgear Model C7100V. But it didn't have the horsepower to reach from the basement through my long ranch style house. So I believed in adding a Net gear Model EX6200v2 to cover the first floor.

Technician's Assistant: What device(s) are you connecting to your C7100V network?

We have now been experiencing an issue of the ability to use the internet after about 30 minutes drops out. Usually will get an error message that that webpage is not available. My wife needs following conductivity to work from home.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I believe that I followed instructions but both the Modem and Extender have the same pass word.

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Answered in 32 minutes by:
1/16/2018
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,775
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

Have you ever been able to connect to the Wireless Extender's network and access the Internet through that connection?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 4 months ago
Both connections seem to time out/drop after about 30 minutes. They both have the same password ***** I believe I was instructed. Sometimes just rebooting will get you back on, others you need to hit the reset button on the top of the C7100V modem.
Customer reply replied 4 months ago
My desktop which is hardwired to modem seems frozen now.

The addition of an actual wifi extender is always the last choice due to the fact that it is not the most reliable option.

Instead of using a wifi extender, the use of a PowerLine Adapter Extender would be the best choice. If you want, I can give you more information regarding this solution, which is many times better and more reliable. If you wish to continue using the current wifi extender, please tell me what the distance is between the modem and the extender.

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Customer reply replied 4 months ago
Well I need the most reliable application so my wife can access work network. Distance between the Modem and extender is about 60-70 feet and up one level.
Customer reply replied 4 months ago
Do you think you can resolve issue with network if you securely connect?

With that kind of distance between the modem and the extender, you are expected to have problems.

If I securely connect, I will be able to fix the problem, guaranteed.

Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,775
Experience: Years of experience and education.
Verified
Jason Jones and 87 other Networking Specialists are ready to help you
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