Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have recently changed out my Comcast/Xfinity modem for a…

Hello Pearl. I have...

Hello Pearl. I have recently changed out my Comcast/Xfinity modem for a Netgear Model C7100V. But it didn't have the horsepower to reach from the basement through my long ranch style house. So I believed in adding a Net gear Model EX6200v2 to cover the first floor.

Technician's Assistant: What device(s) are you connecting to your C7100V network?

We have now been experiencing an issue of the ability to use the internet after about 30 minutes drops out. Usually will get an error message that that webpage is not available. My wife needs following conductivity to work from home.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I believe that I followed instructions but both the Modem and Extender have the same pass word.

Show More
Show Less
Ask Your Own Networking Question
Answered in 32 minutes by:
1/16/2018
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,497
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

Have you ever been able to connect to the Wireless Extender's network and access the Internet through that connection?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Networking Question
Customer reply replied 7 months ago
Both connections seem to time out/drop after about 30 minutes. They both have the same password ***** I believe I was instructed. Sometimes just rebooting will get you back on, others you need to hit the reset button on the top of the C7100V modem.
Customer reply replied 7 months ago
My desktop which is hardwired to modem seems frozen now.

The addition of an actual wifi extender is always the last choice due to the fact that it is not the most reliable option.

Instead of using a wifi extender, the use of a PowerLine Adapter Extender would be the best choice. If you want, I can give you more information regarding this solution, which is many times better and more reliable. If you wish to continue using the current wifi extender, please tell me what the distance is between the modem and the extender.

Ask Your Own Networking Question
Customer reply replied 7 months ago
Well I need the most reliable application so my wife can access work network. Distance between the Modem and extender is about 60-70 feet and up one level.
Customer reply replied 7 months ago
Do you think you can resolve issue with network if you securely connect?

With that kind of distance between the modem and the extender, you are expected to have problems.

If I securely connect, I will be able to fix the problem, guaranteed.

Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,497
Experience: Years of experience and education.
Verified
Jason Jones and 87 other Networking Specialists are ready to help you
Ask your own question now

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 85
- And then click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Ask Your Own Networking Question

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,497
19,497 Satisfied Customers
Experience: Years of experience and education.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
We moved into our current home about a year ago. We have
We moved into our current home about a year ago. We have been a Mediacom customer for one year. When the technician came to set it up in our home, we requested CAT5 hook up because of the large size o… read more
Sean_A_M
Sean_A_M
Network Technician/administrator
Associate Degree
43 satisfied customers
I have a Comcast/Xfinity modem with built in wifi. It's
I have a Comcast/Xfinity modem with built in wifi. It's pretty good, but it's got to be connected where the cable comes in, which is on the opposite end of the house from the bedrooms. That means low … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a Netgear Nighthawk X8 AC5300 router connected to a
I have a Netgear Nighthawk X8 AC5300 router connected to a Comcast Xfinity modem. I have ordered Netgear AC1900 modem / router to replace the Xfinity modem. The AC1900 will be located in my basement. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have a Motorola surfboard doccis 3.0 wireless N cable modem
I have a Motorola surfboard doccis 3.0 wireless N cable modem wireless N combination. I wish to purchase a wireless N ac Router to increase the wifi area. Can I turn off the modem and just use the rou… read more
Kamil Anwar
Kamil Anwar
Certified Networking Engineer
Bachelor's Degree
433 satisfied customers
What wifi router do you recommed we buy for our laptops? We
What wifi router do you recommed we buy for our laptops? We have comcast & are currently using their router and signal strenght is very low. Router is in basement & we are on 1st & 2nd floor.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
already asked: will netgear N600 increase range of Comcast
already asked: will netgear N600 increase range of Comcast wifi? will my comcast telephone service still work? tv etc?… read more
Kamil Anwar
Kamil Anwar
Certified Networking Engineer
Bachelor's Degree
433 satisfied customers
Can you recommend a way to boost a wifi signal? I have my wireless
Can you recommend a way to boost a wifi signal? I have my wireless router in my basement which works fine there and on the first floor, but I lose signal at the far end of house on the second flood. M… read more
Andrew
Andrew
Systems Administrator
Bachelor\u0027s Degree
81 satisfied customers
I have a Net Gear router WGR614.What kind of extender do I
I have a Net Gear router WGR614.What kind of extender do I need to reach about 350 ft to another building? There is a building half way between with electricity. The temperture will be below 32 degree… read more
Travis
Travis
Systems Administrator
Bachelor\u0027s Degree
93 satisfied customers
I have a netgear cable DSL ethernet router, pro safe VPN Firewall,
I have a netgear cable DSL ethernet router, pro safe VPN Firewall, FVS318. I have 10 Mbs coming out of the modem, but by the time it comes out of the router it is clamped down to 2.5 to 4.8 Mbs. Can t… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I had a few questions for you if you have the time to answer
I had a few questions for you if you have the time to answer them as they will really help me make an informed decision. I have a 802.11g standard Wireless router, its a Qwest modem called a "Pk5000".… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hello, I have a netgear dual band 3300 wifi router connected
Hello, I have a netgear dual band 3300 wifi router connected to my internet modem on the second floor of my house. It's range does not reach my 2011 Mitsubishi 3d HDTV ldp in the basement home theater… read more
alappatrojus
alappatrojus
High School or GED
Hi, I have a large old home with plaster walls that inhibits
Hi, I have a large old home with plaster walls that inhibits wireless connectivity. Currently I have a g Linksys wireless that is not giving me the best service. I have several ethernet cables runing … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Sorry I am a Layman with the technology. Living in a relatively
Sorry I am a Layman with the technology. Living in a relatively large property with 3 levels, want to increase internet effectiveness throughout lower levels. Netgear Cable modem connected at top leve… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
1. I have a 3 story home and want the strongest wireless signal
1. I have a 3 story home and want the strongest wireless signal I can throughout the house. On the 1st level (basement) I have my cable modem connected to a Linksys E3000 which I also have connected t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I hasve to reboot my wireless conection every day! I have aWNR
I hasve to reboot my wireless conection every day! I have aWNR 2000 router, installed 11/09 Please tell me what to do. ( I already changed the channel from auto to 9, at the suggestion of tech support… read more
Jason Jones
Jason Jones
Network Technician
AAS Information Technology
19,497 satisfied customers
I have a netgear CG3000D for my home wireless network and cannot
I have a netgear CG3000D for my home wireless network and cannot get wireless access in my bedroom ( the netgear is in the basement). Any options i can do ? Can I add an antenna ?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Hi,_I have a Linksys router WRT54GS on the 1st floor and a
Hi,_I have a Linksys router WRT54GS on the 1st floor and a Linksys 10/100 5-port Workgroup switch and Cable Modem in the basement. Computer… read more
J.Consults
J.Consults
Senior Consultant
MBA
57 satisfied customers
I have an iMac running OS X 10.6.3, 2.95 GHz Intel Core 2 Duo,
I have an iMac running OS X 10.6.3, 2.95 GHz Intel Core 2 Duo, 4GB 1067MHz DDR3. I am hooked up to Hughes.net satellite for my internet connection. My computer is in the basement of our two story hous… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x