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I'm trying to access wifi on my smart phone and my password…

Customer Question
I'm trying to access...

I'm trying to access wifi on my smart phone and my password ***** ***** working so network is not connecting. also I would like to remove guest access. It wants to sign in to guest and I never set up pass work

Technician's Assistant: When did you last change your Wi-Fi password?

I never have

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes I'm on it now

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No that is it

Submitted: 1 month ago.Category: Networking
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Answered in 1 minute by:
1/16/2018
Network Technician: Richard, Network Specialist replied 1 month ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 42,313
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the message you get when the connection fails?

Thank you

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Customer reply replied 1 month ago
It wont take my password
Network Technician: Richard, Network Specialist replied 1 month ago

ok, but can you tell me the exact message you get so I can tell why

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Customer reply replied 1 month ago
wrong password
Network Technician: Richard, Network Specialist replied 1 month ago

ok... normally it gives the message authentication error or could not connect....

What is the make and model of your smart phone?

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Customer reply replied 1 month ago
are you a Linksky rep
Network Technician: Richard, Network Specialist replied 1 month ago

This is just answer, as you see here at this website.

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Customer reply replied 1 month ago
its my router , it won't take my password
Network Technician: Richard, Network Specialist replied 1 month ago

Ok, we will skip the question for now....

Do you have a windows computer already connected to wifi..

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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