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A person from ATT connected my laptap to my WIFI and now I…

Customer Question
A person from ATT...

A person from ATT connected my laptap to my WIFI and now I am locked out of my computer.

Technician's Assistant: When did you last change your Wi-Fi password?

I never changed it. I had an old desktop and bought a new laptop.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

My niece has been over and worked on her computer from this WI-Fi network.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

When I turn on my computer it has: ***@******.*** as my user ID...I di not set that up and my last name is Galloway.

Submitted: 6 months ago.Category: Networking
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Answered in 5 minutes by:
1/9/2018
Network Technician: Kris R, CCIE replied 6 months ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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