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Netgear range extender wont connect to modem. EX6100V2. WPS…

Customer Question
Netgear range extender wont...

Netgear range extender wont connect to modem.

Technician's Assistant: What's the model of your NETGEAR router?

EX6100V2

Technician's Assistant: What have you tried so far?

WPS connection several times and a factory reset

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No thats it thank you

Submitted: 7 months ago.Category: Networking
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Answered in 5 minutes by:
1/7/2018
Network Technician: Jason Jones, Network Technician replied 7 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,476
Experience: Years of experience and education.
Verified

Hello,

May I ask for the model name of the Extender?

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Customer reply replied 7 months ago
EX5100v2
Customer reply replied 7 months ago
sorry thats 6100V2
Network Technician: Jason Jones, Network Technician replied 7 months ago

Thank you for the update. What is the model name of the modem?

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Customer reply replied 7 months ago
Netgear AC 750 extender
Network Technician: Jason Jones, Network Technician replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 7 months ago
i would prefer to be talked through it if possible in case I have future issues and need to fix myself.
Network Technician: Jason Jones, Network Technician replied 7 months ago

The reason I offered the remote session as a choice is because as it stands, I don't know what the problem is. The remote session would allow me a chance to analyze the system and locate the issue.

Once I find the problem, I can instruct you on how to fix similar problems in the future.

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Customer reply replied 7 months ago
it is meant to be a simple plug and play wps connection
Network Technician: Jason Jones, Network Technician replied 7 months ago

I understand that it is 'supposed' to be a simple plug and play WPS connection. That is why we need to analyze the problem.

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Network Technician: Jason Jones, Network Technician replied 7 months ago

I am not trying to force the remote session. I just to explain why I offered it.

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Network Technician: Jason Jones, Network Technician replied 7 months ago

When you run through the WPS setup, what happens?

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