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My internet keeps cutting off from time to time and my speed…

Customer Question
My internet keeps cutting...

My internet keeps cutting off from time to time and my speed is awful

Technician's Assistant: What's the brand/model of your phone?

Sorry. it s my uverse modem

Technician's Assistant: Who makes your router?

Pace?

Technician's Assistant: What have you tried so far?

Reset. what else can I do?

Technician's Assistant: The Network Technician will be able to walk you through that. Anything else you want the Network Expert to know before I connect you?

No. thanks. have a great day

Submitted: 6 months ago.Category: Networking
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Answered in 21 hours by:
1/8/2018
Network Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your routerfrom the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Kindly mention the model number of your router.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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