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Can’t connect with WIFI network on my iPAD. Never had this…

Customer Question
Can’t connect with WIFI...

Can’t connect with WIFI network on my iPAD. Never had this problem before. Security recommendation says to configure the router to use WPA2 Personal (AES) security type. I followed online instructions to do this three times but still unable to join the network.

Technician's Assistant: Does your network appear in the Wi-Fi list on your iPad?

Yes.

Technician's Assistant: Which lights are solid and which are blinking on your router?

All lights are solid

Submitted: 1 month ago.Category: Networking
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Answered in 1 minute by:
1/7/2018
Network Technician: Jason Jones, Network Technician replied 1 month ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 17,716
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Customer reply replied 1 month ago
model name is ***** *****
Network Technician: Jason Jones, Network Technician replied 1 month ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 1 month ago
Look, I don’t want to pay $39. I just want to make a genius bar reservation at the Naperville apple store. Can you help me with that?
Network Technician: Jason Jones, Network Technician replied 1 month ago

You may ignore the automatic offer for remote service, if you wish.

Do you want help resolving the problem or do you simply want to make a reservation at the Genius Bar?

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Customer reply replied 1 month ago
Again, I want to make a genius bar reservation at the Naperville apple store. Can you help me do that? Haven’t heard your answer.
Network Technician: Jason Jones, Network Technician replied 1 month ago

You may make a reservation at the "Genus Bar" on the following page: https://www.apple.com/uk/retail/geniusbar/

Is there anything else that I can help with?

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Claws224
Claws224, IEEE Network Engineer
Category: Networking
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