Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password to get the wifi on, Our wifi was down…

Customer Question
I forgot my password...

I forgot my password ***** get the wifi on

Technician's Assistant: When could you last access your device?

Our wifi was down for a couple of days and I haven't been able to get the right password. It isn't what I remembered

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No I haven't

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Note that I can think of

Submitted: 7 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 5 minutes by:
1/7/2018
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 41,266
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Ask Your Own Networking Question
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Networking Question
Customer reply replied 7 months ago
I will be back in about 15 min. I am concerned about losing my books, etc. on my ereader.
Customer reply replied 7 months ago
I am not going to keep paying for tech support. I can't afford it. I will call kindle tomorrow.
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago

Kindle / Amazon will not help you or they cannot help you because the issue is not with the Kindle, but the issue is with your internet Wi-Fi / wireless password. I'm the network / Wi-Fi tech; I will be able to help you with this; we guarantee our service.

- Don't worry, you won't lose any book. Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

- Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?

- How about with a small amount as shown for direct remote support?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. I'm available starting noon Pacific time. Thank you.

Ask Your Own Networking Question
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I'm actually having a Roku stick issue. Is that something
I'm actually having a Roku stick issue. Is that something you can help with? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
Our netflix is coming up not connected and we have turned it
our netflix is coming up not connected and we have turned it off and on ,still not connecting. i have tried putting in the password ***** for the wifi network name and it comes up not available … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My vizio tv has WiFi but I forgot my password. Never changed
Never changed it. We had WiFi through other means so never used it. But would like to now. I did put in a password ***** don't remember … read more
Moses C
Moses C
Bsc
821 satisfied customers
I cant remember my wireless password. My router works great,
My router works great, but can not remember my wireless access password. How can I find … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I received a fire tv stick for Christmas and it needs my
I received a fire tv stick for Christmas and it needs my wifi password ***** I do not remember it? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I've just purchased a nintendo switch and it won't connect
I've just purchased a nintendo switch and it won't connect to my wi-fi and I want to know why … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a cisco Linksys wifi router E1200. I need to change
I have a cisco Linksys wifi router E1200. I need to change the passcode on the router. I no longer can find the directions. Can you tell me how to change the passcode? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I forgot my wifi password, I don't know. it's been a time, I
I was trying to get my granddaughters phone set to the wifi password ***** I don't remember it … read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
I forgot my netgear router's password, how can I reset it?
I forgot my netgear router's password, how can I reset it? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Forgot password, can I reset to mac address? Linksys E 200,
banging my head against the wall doesn't help me remember the password. can it be reset to mac address? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Suddenly my wife's S6000 can't see our Wi-Fi (can't
Suddenly my wife's S6000 can't see our Wi-Fi (can't activate) even though I'm able to use my laptop and desktop on the same network.… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
Answers from Two Experts requested: HAVE SEVERAL SYSTEMS. CANT SEEM T
HAVE SEVERAL SYSTEMS. CANT SEEM TO GET ON FROM INTERNET. MAYBE AN UPDATE ISSUE? FORGOT PASSWORD? PLEASE HELP. WE JUST HAD AN ALARM GO OFF AND POLICE HERE NOW.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I want to connect my new iPad to my 2wire wifi router. I dont
I want to connect my new iPad to my 2wire wifi router. I don't have a clue what my password XXXXX I know it isn't the one on the router. Can you help me out? Router is att2701HE-B. If not, can it be r… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I can't connect with Yahoo on my Nook Color. It has worked
I can't connect with Yahoo on my Nook Color. It has worked until recently but now I can't connect with email. Barnes and Noble Nook help says the problem is with Yahoo.… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
448 satisfied customers
My Samsung 7.0 plus galaxy tag cannot access certain public
My Samsung 7.0 plus galaxy tag cannot access certain public wifi networks. Can't figure out why. Mac address has permissions, I have the correct password XXXXX can see the network, but cannot log on. … read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
I have a wireless router that allows me WiFi access for my
I have a wireless router that allows me WiFi access for my Kindle. I have accidentally deleted the WiFi password XXXXX my Kindle and want to recover it. I used to be able to do this when I had Windows… read more
Bryan
Bryan
735 satisfied customers
I am in deep poope, purchased new Eoc2611p to add to our
I am in deep poope, purchased new Eoc2611p to add to our wi-fi system and took down the esr-1220 and esr 1221that had been working with our DSL router to extend our wifi to the entire park. I forgot t… read more
Danielle-Moderator
Danielle-Moderator
5 satisfied customers
I forgot my wireless router password XXXXX ive tried to reset
I forgot my wireless router password XXXXX i've tried to reset through the reset button, and through the web page (restore to default settings). I get the message that the change was successful, but n… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x