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I just replaced my wireless router. Now my HP8620 will not…

Customer Question
I just replaced my...

I just replaced my wireless router. Now my HP8620 will not print wirelessly to/from my laptop. It will print from our desktop.

Technician's Assistant: Who makes your router?

Wehave tried everything. The printer does say it recognizes the wireless router, but will not connect to the internet.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Mp np\o

Submitted: 7 months ago.Category: Networking
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Answered in 2 minutes by:
1/7/2018
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 41,188
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. Is the printer connected to the working desktop with a cable? Or is the connection wireless?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
Wirelessly
Customer reply replied 7 months ago
Do I agree to pay five dollars so that you can ask me for additional support money?
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago

What's the make / model of your computer?

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Customer reply replied 7 months ago
No thank you. Please refund the $5.00. I feel I was misled.
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago

I'm sorry. Is there any problem? With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
What's the make / model of your computer?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 7 months ago
Please remove the charges from my credit card. I do not wish to participate or continue further.
Customer reply replied 7 months ago
I do not want to be referred to a new Network Technician. I wish to discontinue this process and to have any and all charges removed from my credit card.
Network Technician: Viet - Network Tech, Computer Support Specialist replied 7 months ago

OK. I'll have our customer service take care of this for you. Please come back anytime if you need help with any computer issue; we guarantee our service. Thank you.

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