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I have a lap top that i cannot get to link up with our

Customer Question
I have a lap...

I have a lap top that i cannot get to link up with our wireless router. I get an "unidentified network" error.

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

Power and broadband lights are on, no blinking

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I watched several youtube videos and have tried everything that they suggested and still no luck.

Submitted: 5 months ago.Category: Networking
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Answered in 7 minutes by:
1/5/2018
Network Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 616
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please let me know the model number of your router.

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Customer reply replied 5 months ago
can you call me?
Network Technician: Suhasini Velu,
 replied 5 months ago

You can request a Call request from your side for me to do that.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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