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Why does my hp 5450 printer so cranky? Right now the error…

Customer Question
Why does my hp...

Why does my hp 5450 printer so cranky? Right now the error message is "can't find your computer" yet the computer message says its up connected, getting wifi signal, etc..... I had the sane problem w my last MAC deck top and it dies; got a new printer and new laptop. It worked for 2 months; now reverting to the old error messages w the old computer. HELP

Technician's Assistant: Are you able to connect using an ethernet cable?

YES

Technician's Assistant: Which lights are colored and/or blinking on your router?

2.4 and 5.4 GHz

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I don't know what else to say....

Submitted: 6 months ago.Category: Networking
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Answered in 4 minutes by:
1/5/2018
Network Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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