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We have been using Alexa successfully for over a year, but
We have been using Alexa successfully for over a year, but when when I questioned it today, it said it was not being able to connect to the Internet and suggested I go to the Alexa app to find out wha… read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
We just traveled to Salem, and I can't get Alexa to work.
Hello, We just traveled to Salem, and I can't get Alexa to work. She says she is having trouble connecting to the internet. Can you help. I have wifi connected and bluetooth on. … read more
Harry
Harry
2,221 satisfied customers
I am unable to get Alexa to connect to the internet. Have
I am unable to get Alexa to connect to the internet. Have tried several times over the past few weeks, bought a new router and am using a Samsung/Android (7.1.1) as my smartphone with the Amazon Alexa… read more
Sheri
Sheri
Bachelor's Degree
764 satisfied customers
I cannot connect Alexa to my internet via westel router
I cannot connect Alexa to my internet via westel router model nr 327w. It will not recognize the password. Any suggestions? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I bought a new Belkin router and it will not connect to my
I bought a new Belkin router and it will not connect to my google book nor alexa. It has the blue light but nothing works. Help … read more
Jason Jones
Jason Jones
AAS Information Technology
6,338 satisfied customers
I have a new internet access code. How do I install this on
I have a new internet access code. How do I install this on Alexa? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I cannot connect alexa to wi/fi ??? I am now with Spectrum.
I cannot connect alexa to wi/fi ??? JA: I'll do all I can to help. How long have you been dealing with this? Customer: I am now with Spectrum JA: Do you plan on doing the work yourself? Customer: I so… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I cannot make mt alexa dot connect to my internet - I must
I cannot make mt alexa dot connect to my internet - I must have an account because im getting must on the phone from amazon music. What gives? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I recently bought the Netgear Nighthawk X6S AC4000 Tri-Band
I recently bought the Netgear Nighthawk X6S AC4000 Tri-Band WiFi Router because we were having trouble connecting our old router to Alexa Echo Plus. This one is suppose to be compatible with Alexa. Ou… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Where is my Alexa app? Since early this morning and I am
Since early this morning and I am exhausted. Alexa keeps saying it is not connected to the internet. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
Amazon alexa echo. Alexa with Bluetooth and wifi Her voice
Alexa with Bluetooth and wifi Her voice keeps saying she cannot connect to the internet … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
645 satisfied customers
I have infinity wi fi and I have one kindle fire for the tv
I have infinity wi fi and I have one kindle fire for the tv in bedroom and a newer one … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
We have had an echo dot account. We switched to Spectrum
Hi We have had an echo dot account. We switched to Spectrum with a new router name and password. We are now having a problem where Alexa says we are not connected to *****: I'll do all I can to help. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
I just received my alexa dot and am unable to get it on
I just received my alexa dot and am unable to get it on line … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Need help setting up amazon echo, model SK705DI new, cannot
need help setting up amazon echo JA: What's the make/model of your device? How old is it? Customer: model SK705DI new JA: How long has this been going on? What troubleshooting have you tried? Customer… read more
Josh
Josh
It Support Specialist
Associate Degree
5,168 satisfied customers
It was necessary to change my router, and therefore my Alexa
It was necessary to change my router, and therefore my Alexa no longer functions. It asks me to go to the apps and get directions, but when I go to the apts., nothing appears. Is there anything I can … read more
Karen09
Karen09
Consultant
Bachelor's Degree
13 satisfied customers
Alexa having trouble connecting to the internet, Ihave the
Ihave the echo dot and the tall alexa. Both are a few weeks old … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
What I thought is my wi-fi password isn't working. Im trying
What I thought is my wi-fi password *****'t working. Im trying to connect with Alexa. How do I retrieve it or reset it? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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