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I’m in Tenerife and in an apartment. I’m trying to connect…

Customer Question
Hi, I’m in Tenerife...

Hi, I’m in Tenerife and in an apartment. I’m trying to connect to the Internet on my I Pad. The I pad r cognised is he Router but when I put in the password ***** the router and ask to join it keeps saying incorrect password, can you help?

Technician's Assistant: When did you last change your password ***** Apple ID?

Not so long ago I think , but it’s adkibg for the router password *****’t it?

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 7 months ago.Category: Networking
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 13 minutes by:
1/4/2018
Network Technician: Kris R, CCIE replied 7 months ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
I just arrived in Tenerife yesterday
Customer reply replied 7 months ago
I’ve put the router on and off several times
Customer reply replied 7 months ago
Is it better you call me
My mobile in the Uk is 07885 241972
Customer reply replied 7 months ago
kris, are you there?
Network Technician: Kris R, CCIE replied 7 months ago

Do you have a computer connected to the network now?

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Customer reply replied 7 months ago
No, that’s the problem, I’m chatting to you on my phone which is connected to the internet re 4 G
Customer reply replied 7 months ago
My I pad won’t connect to the router using the password ***** the router.
Customer reply replied 7 months ago
Is there something in settings I should change
Customer reply replied 7 months ago
kris this is too slow
Customer reply replied 7 months ago
You’ve clearly got too many people your talking to
Network Technician: Kris R, CCIE replied 7 months ago

Can you go to settings > wifi and click on the "i" next to the network name and tell me the default gateway?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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