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My netgear is not working. I have checked all the

Customer Question
My netgear is not...

My netgear is not working. I have checked all the connections and pressed the button on the back of the box. My settings on Dell show that I am not connected. Suggestions. Also I don't have the icon that shows wifi on my toolbar.

Technician's Assistant: Are you able to connect using an ethernet cable?

I am dumb as far as computers. What is an Ethernet cable?

Technician's Assistant: The Network Technician will be able to walk you through that. Which lights are colored and/or blinking on your router?

There are no lights blinking, there are no lights at all.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Yes, my internet was down two days ago and Spectrum fixed it from their end.

Submitted: 6 months ago.Category: Networking
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Answered in 17 minutes by:
1/3/2018
Network Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your router from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Category: Networking
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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