Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Ordered new data 4 days ago and now my phone says need new…

Customer Question
Ordered new data 4...

Ordered new data 4 days ago and now my phone says need new data. can't connect to internet or google. phone #(###) ###-####

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

It must because it was working before

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Smartphone Expert, I'll connect you shortly.

Customer:***@******.***. Would like to talk with someone to resolve issue.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Would llke to have data restored so I can use my phone

Submitted: 6 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 17 minutes by:
1/3/2018
Network Technician: Karthik, System Administrator replied 6 months ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Networking Question
Network Technician: Karthik, System Administrator replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the Phone?

Ask Your Own Networking Question
Customer reply replied 6 months ago
TRACFONE ZTE Majesty Pro
Customer reply replied 6 months ago
I NEED TO GET THIS RESOLVED. IF YOU CAN'T CONNECT REMOTELY I CAN;;T USE MY PHONE. iLL TRY ANOTHER WAY
Network Technician: Karthik, System Administrator replied 6 months ago

I cannot take remote access in the phone, Instead we can try to resolve this problem through chat.

Ask Your Own Networking Question
Network Technician: Karthik, System Administrator replied 6 months ago

Could you please tell me whether your other WiFi devices like laptop computer connected to the internet and is it working fine?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I've lost my plex. it works fine on my computer but not my
i've lost my plex. it works fine on my computer but not my wifi to my tv … read more
Harry
Harry
2,032 satisfied customers
My tablet crash and I can not get into my google account
My tablet crash and I can not get into my google account because off google lock can you help … read more
N Nguyen
N Nguyen
Master of Business
It says its getting ethernet signal but It finds no channels
It says its getting ethernet signal but It finds no channels and will not connect to anything … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I HAVE LOST CONNECTION TO THE MODEM FOR THE REMOTE.
I HAVE LOST CONNECTION TO THE MODEM FOR THE REMOTE … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I have just changed my modem and cannot access wifi. Years
I have just changed my modem and cannot access wifi … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I am setting up a google wifi system in my office. the
i am setting up a google wifi system in my office. the connection is to the back of my moden/routerDural ban wifi802.11acXB2. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I just changed my internet provider and am now not able to
I just changed my internet provider and am now not able to get into Netflix on my phillips TV … read more
Karthik
Karthik
System Administrator
519 satisfied customers
Cannot get antenna connected. T says SkywireTV. Everything
We just receive it today the problem seems to be w the t co… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Genie setup page says not connected to extenders wifi
Genie setup page says not connected to extenders wifi network. I have a wall plug extender. Serial #4gj3825u0035d … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Four out of five times, when I open my Yahoo home page,
Four out of five times, when I open my Yahoo home page, several RSS feeds don't open. What is the problem? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
No wifi signal. Power,WLAN, Ethernt and Internet. How do I
no wifi signal JA: Are you able to connect using an ethernet cable? Customer: yes JA: Which lights are colored and/or blinking on your router? Customer: Power,WLAN, Ethernt and Internet JA: Anything e… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Help..I forgot email address and password for facebook. But
Help..I forgot email address and password ***** facebook … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Can not get a hold of a Google to talk to. Phone and tablet.
Can not get a hold of a Google to talk to JA: What computer or device are you trying to connect? Customer: Phone and tablet JA: Does your network appear in the Wi-Fi list on your phone? Customer: No J… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Basically I want to set up a network that uses 2 Comcast
basically I want to set up a network that uses 2 Comcast hard line connections inorder to provide more bandwidth. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
HAVE A NTV200 RECEIVER, CANT APPLY AMAZON APS TO WATCH
HAVE A NTV200 RECEIVER, CANT APPLY AMAZON APS TO WATCH MOVIES … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My Visio blu ray player won't accept my wifi password
my Visio blu ray player won't accept my wifi password ***** my router so I can watch movies from netflix.… read more
Breland
Breland
Sr. IT Administrator
Associate Degree
36 satisfied customers
I have a dedicated micros ds2 security system with an ip
i have a dedicated micros ds2 security system with an ip address of 192.168.1.5 and that goes into my asus router rt-ac66u which i have put into the dmz zone as ip 192.168.1.5 and that works fine on m… read more
A. Stevens
A. Stevens
66 satisfied customers
I had my iPhone 6+ on Airplane mode, not I cannot connect
I had my iPhone 6+ on Airplane mode, not I cannot connect to WiFi. Have JUST HAD A NEW ROUTER/MODEM installed about 2 weeks ago and everything WAS perfect. When trying t get wifi on phone I used the 1… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x