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I can't get my laptop to hook up to my wi-fi

Customer Question
Hi .I can't get...

Hi .I can't get my laptop to hook up to my wi-fi

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

Yes

Submitted: 1 month ago.Category: Networking
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Answered in 12 minutes by:
1/3/2018
Network Technician: Sheri, Certified Networking Engineer replied 1 month ago
Sheri
Sheri, Certified Networking Engineer
Category: Networking
Satisfied Customers: 261
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-qgzxaclt,

Thanks for using JustAnswer. I am happy to assist you with this issue. i just need a little more information.

  • Is your laptop a PC or Mac?
  • Are other devices able to connect to the wifi?
  • Does it ask you for a password ***** you try to connect or what are you seeing when trying to connect?

Let me know and then we can go to the next step.

Regards,

Sheri-Expert

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Customer reply replied 1 month ago
started working so everything is fine
Customer reply replied 1 month ago
no i dont need that Thank you
Network Technician: Sheri, Certified Networking Engineer replied 1 month ago

Ok, thanks. The remote offer was system generated. I did not request it. I am glad it's working.

Regards,

Sheri-Expert

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Customer reply replied 1 month ago
thank you
Network Technician: Sheri, Certified Networking Engineer replied 1 month ago

You're welcome

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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Experience: IEEE, Microsoft

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