Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am bought and set up a new modem, and new router. Those…

Customer Question
Hello, I am bought...

Hello, I am bought and set up a new modem, and new router. Those all work fine. Now, my issue is the ASUS wireless router that's 1200ft away from the modem and new router, I cannot access the ASUS wireless router to connect it to my new Wifi. (I am using a MAC laptop)

Technician's Assistant: When did you last change your Wi-Fi password?

Two days ago.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes

Submitted: 6 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 2 minutes by:
1/3/2018
Network Technician: Cabletech, Helpdesk replied 6 months ago
Cabletech
Cabletech, Helpdesk
Category: Networking
Satisfied Customers: 524
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Networking Question
Network Technician: Cabletech, Helpdesk replied 6 months ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

Ask Your Own Networking Question
Network Technician: Cabletech, Helpdesk replied 6 months ago

Good morning, so as I understand, the new router you have is not finding the existing modem and router to create an extended network, is that correct?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I have had an RT-AC56U for quite some time and just
I have had an RT-AC56U for quite some time and just discovered it is transmitting at around 10Mbps. I have Comcast Xfinity cable modem which is around 130Mbps. I recently acquired a Roku streamer and … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Need help setting up my temp stick. Keep getting failed to
Need help setting up my temp stick. Keep getting failed to connect to your wifi using those credentials … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Have a r6200v2, lost wifi internet for phones and tables,
have a r6200v2, lost wifi internet for phones and tables, the pc is wired and has internet and two wireless roku devices for the tv's work on wifi. swapped out the netgear for an asus rt-ac68r and hav… read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
25 satisfied customers
I'm trying to connect an asus ac87u wireless router to my
i'm trying to connect an asus ac87u wireless router to my huawei hg655d dsl modem provided by Telmex. I can connect and configure, but I get an error saying that my isp's dchp is not working and i can… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just got an updated modem from my DSL provider and it is
I just got an updated modem from my DSL provider and it is supposed to have wireless capability so I do not need a separate router. I am able to connect most of my other devices to the internet wirele… read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
My a 5oo acer tablet will not connect to wifi....it says
my a 5oo acer tablet will not connect to wifi....it says authentication problem. Charter is my internet service. All other devices in home are connecting.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Viet-Network Tech, you've been helpful in the past. I
Hello Viet-Network Tech, you've been helpful in the past. I have a new issue I'm hoping you can assist me with. Do you know much about setting up ASUS wireless routers? I have the RT-N66U model and I … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I live in Toronto. Our internet provider is Rogers. We upgraded
I live in Toronto. Our internet provider is Rogers. We upgraded our modem yesterday. We have 4 computers that work off the new modem / router. The new modem is both a router and a modem. The old modem… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I have a cable modem by UBEE which has wireless function and
I have a cable modem by UBEE which has wireless function and 4 ports. The signal is weak in the living room and I bought an ASUS RT-AC66R Router to place in the center of the house to have a stronger … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am unable to connect my router. I have emailed Joe1_song
I am unable to connect my router. I have emailed Joe1_song 5 times and applied his directions to no avail. How long is the wait?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
This is not a duplicate question. I need to upgrade my wifi
This is not a duplicate question. I need to upgrade my wifi at my vacation rental house. I have submitted similar question regarding my primary residence, but each have different needs. I currently ha… read more
SSolim
SSolim
90 satisfied customers
I have a new Motorola SBG 6580 Docsis modem/router. It works
I have a new Motorola SBG 6580 Docsis modem/router. It works fine with computers straight away. I now am trying to connect to a new Asus TF700 tablet and it has connection authentication errors. THe t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Im having problems with my wireless internet connection. i
im having problems with my wireless internet connection. i have wireless internet using airport extreme. and while i can see the wireless network and i'm connected to it, it isn't connected to the int… read more
LKT
LKT
Bachelor\u0027s Degree
228 satisfied customers
I bought a brand new ASUS laptop and at the time I bought it,
I bought a brand new ASUS laptop and at the time I bought it, I was told that I could allow it to be the WiFi connection for all my other devices (I have a tablet, a Kindle, and a smart phone). I cann… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I have a Linksys WRT600n Router which worked flawlwss since
I have a Linksys WRT600n Router which worked flawlwss since new. I have a home network with 3 computers all with windows XP Pro SP3. I recently purchased a new ASUS Notebook computer with Windows 7 (A… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I just purchased a new laptop and am trying to connect to an
I just purchased a new laptop and am trying to connect to an existing wireless router. It's asking for a security key and what I thought was the key apparently isn't. On the desktop that is connectd t… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hi guys I have an ADSL Modem with Wireless G Router from about
Hi guys I have an ADSL Modem with Wireless G Router from about two years ago. I initially set it up on a Mac desktop which is now obsolete. We use a PC laptop with the router. I want to chuck out the … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
netgear WGR614 router my Asus eee pc 900 sees my router
netgear WGR614 router:: my Asus eee pc 900 "sees" my router and gives me "100%" connection, but cannot connect to web....comp connect fine at retail WIFI and free WIFI spots, no problem....my friend g… read more
NixDude
NixDude
5 years college, 160 hours, 3.9 GPA
56 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x