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Last year I purchased an MG 2900 printer for our winter

Customer Question
Last year I purchased...

Last year I purchased an MG 2900 printer for our winter vacation and it worked perfectly for the 2 months that we used it. I packed it away and have recently tried to use it and it doesn't print. It is a different internet connection--is that the problem? If so how do I connect it to my new internet?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 6 months ago.Category: Networking
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Answered in 3 minutes by:
1/2/2018
Network Technician: Viet - Network Tech, Computer Support Specialist replied 6 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 40,835
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

What's the make/ model of your internet modem / router device(s)?
Please reply at the box below. Thank you,

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Customer reply replied 6 months ago
mac
Customer reply replied 6 months ago
ARRIS-88C2
Network Technician: Jason Jones, Network Technician replied 6 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,276
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

Do you still need help with this problem?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 6 months ago
PLEASE CANCEL THIS SERVICE
Network Technician: Jason Jones, Network Technician replied 6 months ago

I will do so. Thank you.

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