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I forgot my password and I need it to connect my new phone…

Customer Question
I forgot my password...

I forgot my password ***** I need it to connect my new phone to wifi.

Technician's Assistant: When did you last change your Wi-Fi password?

It's original

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

My laptop is connected.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I'm nearly in tears trying to remember my password ***** where I may have written it down. I'm just hoping to have the password.

Submitted: 6 months ago.Category: Networking
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Answered in 5 minutes by:
12/31/2017
Network Technician: Jason Jones, Network Technician replied 6 months ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,276
Experience: Years of experience and education.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Customer reply replied 6 months ago
I have a NetGear N300 model wnr2000v5
Customer reply replied 6 months ago
No thank you. I only need a password.
Network Technician: Jason Jones, Network Technician replied 6 months ago

No worries. You can ignore the automatic offer for the remote session.

On a computer that is connected to the router, perform the steps below:
- Click the following link ---> http://192.168.1.1
Username: admin
Password: password
- Click the Wireless link (your network name is ***** *****)
- Click the Wireless security link (your wireless password ***** ***** here)

Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.

Did that help?

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Customer reply replied 6 months ago
My present phone isn't connected to internet. I would have to log off from you and use my laptop. The suggested site given for here is not secure, so I won't use it.
Network Technician: Jason Jones, Network Technician replied 6 months ago

Which site are you saying is not secure?

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Network Technician: Jason Jones, Network Technician replied 6 months ago

Don't logoff from anything. Just go to the computer and follow those instructions. Thank you.

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Network Technician: Jason Jones, Network Technician replied 6 months ago

If you are telling me that the 192.168.1.1 site is not secure, that is okay. The IP is the IP of the router; so you are safe.

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Customer reply replied 6 months ago
No thanks. You can't help. Just refund my five dollars. I'll just sit here and cry about it.
Network Technician: Jason Jones, Network Technician replied 6 months ago

No thanks to what? I gave you the instructions to fix the problem. Simply, follow the instructions and you will be all set.

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Customer reply replied 6 months ago
No thanks. Nevermind.
Network Technician: Jason Jones, Network Technician replied 6 months ago

Oh okay. Thank you. I will send in your refund request.

Please, do not rate my help and you will not be charged.

Thank you and farewell.

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