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I cant remember my wireless password. My router works great,

Customer Question
I cant remember my...

I cant remember my wireless password

Technician's Assistant: What exactly are you having trouble accessing?

My router works great, but can not remember my wireless access password. How can I find

Technician's Assistant: The Network Technician will be able to walk you through that. When did you last change your Wi-Fi password?

Its been a while

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes

Submitted: 7 months ago.Category: Networking
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Answered in 4 minutes by:
12/28/2017
Network Technician: Russell H., Internet and LAN replied 7 months ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 12,956
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
The password ***** be recovered from your device or devices, if any of them are still connected to and using a WiFi connection.

First: Do you have a Windows PC connected to the WiFi?

Second: do you have an Apple computer connected to the WiFi?

Third: do you have an Apple iPhone or iPad connected to the WiFi?

Fourth: or lastly, an Android smartphone connected to WiFi?

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Customer reply replied 7 months ago
windows pc is connected. I also have a Apple I phone connected
Customer reply replied 7 months ago
do not need you to connect. just walk me thru this
Network Technician: Russell H., Internet and LAN replied 7 months ago

OK - Thank you - you may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)

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Network Technician: Russell H., Internet and LAN replied 7 months ago

Now, go to the Windows PC. Is it a Windows 7 PC, a Windows 8.1 PC, or a Windows 10 PC please? or some other version of Windows?

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Customer reply replied 7 months ago
10
Network Technician: Russell H., Internet and LAN replied 7 months ago

OK, good... right-click on the WiFi (five bars) icon at the lower right, choose

Open Network and Sharing Center

then at the left of that window, click on Change adapter settings

then in the next window, right-click on WiFi, and choose Status

and then in Status, click on the Wireless Properties button.

Then in the Wireless Properties, click on the Security tab at the top.

Then click to enable the checkbox for 'Show characters' and the WiFi password ***** be revealed.

(After noting it down or using it on another device or both, click on Cancel to close all those windows.)

That will give you the password ***** your WiFi.

If this answers your question, please rate my answer, using the five-star rating interface at the top of the JustAnswer question page.... A five-star rating would be appreciated! Thank you.

(If you need more info, or have any comments, use Reply To Expert to respond.)

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Customer reply replied 7 months ago
I got to Change adapter settings and it carried me to a screen that said Local Area Connection. Wi Fi was not available
Customer reply replied 7 months ago
My I phone is connected. How can I find Password ***** it
Network Technician: Russell H., Internet and LAN replied 7 months ago

'Connected' is not enough - it has to be connected to the WiFi... is your iPhone connected to the WiFi, or is it using fast carrier service instead?

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Customer reply replied 7 months ago
its connected to wifi
Network Technician: Russell H., Internet and LAN replied 7 months ago

OK, then this is a bit roundabout, but:

on the iPhone, go to

Settings

WiFi

tap on the info button there, and get the Router IP Address.

OK so far?

then with the IP address go to the computer, enter that IP address in the Address of your browser, and log in to the admin username on the router... if you know the router's admin/Setup password, that is.

If you don't, the iPhone likely won't do much good. Do you have an Apple computer with a WiFi connection?

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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
is there a way to reset everything
Network Technician: Russell H., Internet and LAN replied 7 months ago

OK, try the IP Address from the iPhone, on the web browser of the computer. See if that brings up the admin login popup, and if so, I'll advise you from there.

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Customer reply replied 7 months ago
brings it up to username and password
Network Technician: Russell H., Internet and LAN replied 7 months ago

OK, then enter for username

admin

and enter for password

admin

and try that. If it fails, enter

admin

password

and see if that username-password ***** works. If not, let me know.

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Customer reply replied 7 months ago
neither works
Network Technician: Russell H., Internet and LAN replied 7 months ago

Try

admin

then nothing, a blank, for the password.

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Network Technician: Russell H., Internet and LAN replied 7 months ago

If that fails, do you have DSL or ADSL internet service? or is it cable internet, satellite internet, or some other type of internet service?

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Customer reply replied 7 months ago
still no
Customer reply replied 7 months ago
cable internet
Network Technician: Russell H., Internet and LAN replied 7 months ago

OK, good.

Locate the reset button on the router, and hold it down for 30+ seconds, continuously.

Then wait a half minute after releasing it.

Then try the IP address for the router, on your computer, again, and those passwords I just gave you.

The admin username that is, then for password *****

admin

again, or

password

... tell me if that logs you into the router now.

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Customer reply replied 7 months ago
let me try one more time. The lights did not go off on the reset
Network Technician: Russell H., Internet and LAN replied 7 months ago

The lights usually don't go off, they turn On after you let go of the RESET button after holding it down 30 seconds. Though that depends upon the router's brand name - ?

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Customer reply replied 7 months ago
nope still
Network Technician: Russell H., Internet and LAN replied 7 months ago

What maker and model is the router, please?

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Customer reply replied 7 months ago
asus 4x4 dual brand gigabit router
Network Technician: Russell H., Internet and LAN replied 7 months ago

One minute please...

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Network Technician: Russell H., Internet and LAN replied 7 months ago

Locate the red reset button on the back of your Asus router:

http://setuprouter.com/router/asus/rt-ac87u/reset-69875.jpg

then with a pen point, hold down that red button, for 30+ seconds.

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Customer reply replied 7 months ago
that is what i did
Network Technician: Russell H., Internet and LAN replied 7 months ago

OK... now, restart your computer. When it is restarted, go to

Command Prompt

and then enter a command,

ipconfig

and from it, note the Default Gateway address...

...and in your web browser, enter that default gateway address, and see if you can get the login popup again.

And try 'admin' and 'admin', to log in.

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Customer reply replied 7 months ago
when I restart will I loose you?
Network Technician: Russell H., Internet and LAN replied 7 months ago
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Customer reply replied 7 months ago
still no go wont accept admin
Network Technician: Russell H., Internet and LAN replied 7 months ago

Then hold down the reset button on the router, while it is powered ON not off, for at least 10 seconds continuously, using the tip of a sharpish object. Pay no attention to the lights, just hold it down for that long, please.

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Customer reply replied 7 months ago
was it supposed to be off when I did before?
Network Technician: Russell H., Internet and LAN replied 7 months ago

It's supposed to be powered ON when you reset it. Pay no attention to the lights...

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Customer reply replied 7 months ago
thats what I did.... I held for 30 seconds with it on
Network Technician: Russell H., Internet and LAN replied 7 months ago

OK... well, something is wrong... and I don't think the router is 'broken', since this problem originally was about just finding out its password. So, I have Opted Out, opening the case to other Experts in this area, since my approach is not solving the problem.

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Network Technician: Cabletech, Helpdesk replied 7 months ago
Cabletech
Cabletech, Helpdesk
Category: Networking
Satisfied Customers: 617
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Customer reply replied 7 months ago
Ok
Network Technician: Cabletech, Helpdesk replied 7 months ago

I've read through Russell's notes and he did a lot of the steps I would have tried with you as well. I apologize for the length of time for someone to step in and help you out. But I'd be happy to work with you on this if you still need help. A lot of the steps are going to be repeated but there's not a lot of steps to do so please understand that I am only trying to help but possibly approach it from a different way.

I pulled up your manual for this router. The default username should be admin and the password ***** be admin.

If you look at the bottom of your router, do you see a username and password ***** to you? Sometimes they put the username and password ***** the bottom instead. Often it might say what I just told you or the password ***** be a mix of characters.

My next question is do you only have 1 router in your home or multiple? If it is just the one, we can go to the next step.

When you reset the router, it helps if you have a timer. You would not realize the frustration I have had with routers by accidentally slipping off the reset button and having to start over. It has happened so many times. This is why Russell has kept having you hold it for 30 seconds. It doesn't specify in the manual the length of time to hold it down so let's try that again if you were not able to login with my previous steps.

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Network Technician: Cabletech, Helpdesk replied 7 months ago

I also have an ASUS router myself along with a few other routers in my house. It helps extend coverage in my home. That's why I asked that. Also, do you still see your wifi network on your other wireless computers? If it still shows up, your router never got reset.

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Customer reply replied 7 months ago
I need to turn off WiFi on other electronics to reset?
Network Technician: Cabletech, Helpdesk replied 7 months ago

No, you won't need to do that. I was just wondering if your other devices are currently working with your old wifi network. If you still see it, you haven't reset your router to factory settings.

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Customer reply replied 7 months ago
Once again beaveith me ... how do I reset to factory settings
Network Technician: Cabletech, Helpdesk replied 7 months ago

Just to confirm, what is the model number on your router? I want to make sure I have the right one pulled up. Will look something like this: RT-AC87U

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Customer reply replied 7 months ago
AC2400 4x4 Dual Band Gigabite Router. I am back at my computer now.
Network Technician: Cabletech, Helpdesk replied 7 months ago

Okay, that's the one I had pulled up. It's really an RT-AC87U.

With that out of the way, do you still see your wireless network?

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Customer reply replied 7 months ago
my Iphone is attached to it. I am hard wired to my desktop
Network Technician: Cabletech, Helpdesk replied 7 months ago

Okay, so that means your router wasn't reset yesterday when you worked with the last rep. No problem.

So, to recap the notes I typed up.

If you go to the 192.168.1.1 page, admin and admin for the username and password *****'t work, right?

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Customer reply replied 7 months ago
correct
Network Technician: Cabletech, Helpdesk replied 7 months ago

Using a paper clip, not a pen as it doesn't usually reach far enough, hold it for 30 seconds continuously and for the full 30 seconds.

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Customer reply replied 7 months ago
correct. I will try again to hold down for 30 sec.
Network Technician: Cabletech, Helpdesk replied 7 months ago

Thanks! The tale sign that it was done correctly is anything wireless will not work as it won't find your old wireless network.

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Customer reply replied 7 months ago
just did and still finding my wireless network. It is not reseting
Customer reply replied 7 months ago
I am pushing the red reset button. The lights are not going off when reseting?
Network Technician: Cabletech, Helpdesk replied 7 months ago

And you're using a paper clip or a pen?

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Network Technician: Cabletech, Helpdesk replied 7 months ago

Which one? I only ask because I've tried using a pen before and it doesn't reach far enough.

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Customer reply replied 7 months ago
the button bottomed out. I think Im just going to get another router.... I think some of the firmware may be stuck. I really appreciate you help!
Network Technician: Cabletech, Helpdesk replied 7 months ago

I'm sorry! It's so strange that it won't reset. There is one other way to force it to reset as well. You can unplug it from the power, hold the reset button while you plug it back into the power. That does another forced reboot if you wanted to try that.

I'm sorry for taking you through all the basic steps again. I would be frustrated but I just wanted to clear that you were doing them exactly correct since we didn't have much options other than replacing the router.

I know we weren't able to get this bugger working today (assuming you tried my other suggestion and it doesn't work). If you want, to help me stay assigned to this question, do you mind giving me a rating (hopefully 5 stars!)? If you do purchase another one and need some help setting it up, I can help you via this question. It wouldn't cost you anymore. Have a great day!

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Customer reply replied 7 months ago
Wow that worked
Network Technician: Cabletech, Helpdesk replied 7 months ago

YES!

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Network Technician: Cabletech, Helpdesk replied 7 months ago

Okay, good. Try to login now with the admin and admin at the 192.168.1.1.

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Network Technician: Cabletech, Helpdesk replied 7 months ago

It might need another minute or two to fully recover.

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Customer reply replied 7 months ago
I did and used admin/admin and it took me to the asustek-cafe mini web server pageThen askingFirmware file (choose)Then I click on command reboot and says completed. My internet is down in my desktop
Network Technician: Cabletech, Helpdesk replied 7 months ago

When you try to access the 192 area again, does it take you to a different setting?

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Customer reply replied 7 months ago
now is back up but my I phone still discovers my network and logs on using the old password.
Customer reply replied 7 months ago
it give me info that reboot was completed but will not let me log on
Network Technician: Cabletech, Helpdesk replied 7 months ago

Shucks. I thought for sure that was going to work.

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Customer reply replied 7 months ago
alright I give... UNCLE!
Network Technician: Cabletech, Helpdesk replied 7 months ago

For kicks, one more time. Just doing the normal leaving the router plugged into the power, can I have hold the reset button and hold for 30 seconds. Then we can call Uncle.

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Customer reply replied 7 months ago
If I need help on the new router will contact you . You were a great help thanks for the patience!
Network Technician: Cabletech, Helpdesk replied 7 months ago

No problem at all. I just wanted to try to prevent you from buying another one if i could. I have the AC1900 ASUS router which I love.

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Customer reply replied 7 months ago
Everything reset
Network Technician: Cabletech, Helpdesk replied 7 months ago

It finally did this time?

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Customer reply replied 7 months ago
I am working off iPhone connection. How do I set up router
Network Technician: Cabletech, Helpdesk replied 7 months ago

On the computer directly connected, access the 192.168.1.1 and then use the default admin/admin to login.

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Customer reply replied 7 months ago
I can’t find old wireless networkI’m at my router set up pagr
Customer reply replied 7 months ago
It carries me to router setup page
Network Technician: Cabletech, Helpdesk replied 7 months ago

Good! We're making progress now. Once you are logged in, you should be able to access the setup page.

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Customer reply replied 7 months ago
I am there
Network Technician: Cabletech, Helpdesk replied 7 months ago

Perfect. Everything should be default till you get to the wireless network setup. The 2G and 5G should have similar names but make sure to create a password ***** you can remember for the wireless network.

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Customer reply replied 7 months ago
Asus ry-ac87 home page. Am I going internet or router set up
Customer reply replied 7 months ago
Is there a number I can call you?
Network Technician: Cabletech, Helpdesk replied 7 months ago

If we do the secure connect, it allows me to call you. For the question as it is, it only covers working with me online. Also, it allows us to share screens.

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Network Technician: Cabletech, Helpdesk replied 7 months ago

If you did the secure connect*

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Network Technician: Cabletech, Helpdesk replied 7 months ago

Internet setup should just be left alone. It should autofill an IP address. The router setup is where you can find the wireless network setup. That's where you'll put in a password ***** your new wireless network.

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Customer reply replied 7 months ago
I am st network name and key page page
Network Technician: Cabletech, Helpdesk replied 7 months ago

Perfect. Your network name can be whatever you want of course or you could leave it as ASUS. The network key can be anything you want. Ideally, don't make it so hard to key but having all lowercase and a number is ***** too. A phrase like "ihatewirelessrouters123" is a good password.

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Network Technician: Cabletech, Helpdesk replied 7 months ago

It's easy to put in your phones and computers.

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Customer reply replied 7 months ago
I think I have it. Will check back in 5 minutes. It’s upgrading firmware
Network Technician: Cabletech, Helpdesk replied 7 months ago

Okay! Let me know!

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Network Technician: Cabletech, Helpdesk replied 7 months ago

I'm going to be stepping away for lunch here in a few minutes. I just wanted to check to see how it was going.

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Network Technician: Cabletech, Helpdesk replied 7 months ago

I won't be able to respond for about an hour. So just leave me a note on here and I can respond to you when I get back if you need more assistance.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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