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I cannot connect to telephone and can't access my dna

Customer Question
I cannot connect to...

I cannot connect to telephone and can't access my dna records Dorothy H. Hudgins at***@******.***

Technician's Assistant: When did you last change your Wi-Fi password?

I DIDN'T

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

My daughter Connie Diamond used this e-mail for us both to join and we have received confirmation our kits were tested and I also got a repost from you, just cant download it

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I just want what I paid for.

Submitted: 7 months ago.Category: Networking
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Answered in 11 minutes by:
12/28/2017
Network Technician: Kris R, CCIE replied 7 months ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Networking Question
Customer reply replied 7 months ago
I finally got them on the phone after about 1 1/2 wait. Thanks. guess they are as busy as you.
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Claws224, IEEE Network Engineer
Category: Networking
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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