Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

No internet. Ethernet not working. This is how I usually…

Customer Question
No internet Technician's Assistant:...

No internet

Technician's Assistant: Are you able to connect using an ethernet cable?

Ethernet not working. This is how I usually connect

Technician's Assistant: Which lights are colored and/or blinking on your router?

All lights green except internet

Submitted: 3 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Customer reply replied 3 months ago
My router is Netopia 2247NWG-T
Answered in 5 minutes by:
12/28/2017
Network Technician: Russell H., Internet and LAN replied 3 months ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 12,263
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Try unplugging the router from the power.

Leave it that way for 10 minutes or longer. (Meanwhile, restart your computer.)

Plug the router in to the power after 10 minutes or longer.

Wait 2 minutes after that, then try to connect your computer to internet. Does that get it working?

Ask Your Own Networking Question
Customer reply replied 3 months ago
Just tried 2 minutes, and not working. Is it imperative to do 10 minutes??
Network Technician: Russell H., Internet and LAN replied 3 months ago

It might help. If there is a modem box also, unplug it from power at the same time - but, plug the modem in at 8 minutes, the router in 2+ minutes after plugging in the modem.

That may be what you need to get internet running again.

Ask Your Own Networking Question
Customer reply replied 3 months ago
I'm confused. Why does the price thing keep popping up?
Network Technician: Russell H., Internet and LAN replied 3 months ago

Thank you - you may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)

Ask Your Own Networking Question
Customer reply replied 3 months ago
I now unplugged router from wall for 10 minutes and turned off my computer. Router lights are solid green for power, Ethernet, wireless, dsl. Solid red for internet. When my computer restarted and I opened up safari it asks me to log into netopia 2000 on 192.168.1.1.80. Name and password.
Customer reply replied 3 months ago
Are you still there?
Network Technician: Russell H., Internet and LAN replied 3 months ago

I'm still here...

Ask Your Own Networking Question
Network Technician: Russell H., Internet and LAN replied 3 months ago

OK... when you entered your user name and password ***** login to the Netopia DSL internet service, what happened?

Ask Your Own Networking Question
Customer reply replied 3 months ago
I entered in admin admin and got to netopia page
Network Technician: Russell H., Internet and LAN replied 3 months ago

Good so far. But, now that you are connected to the Netopia, can you just open any common web page? e.g. www.google.com ?

Ask Your Own Networking Question
Customer reply replied 3 months ago
No
Network Technician: Russell H., Internet and LAN replied 3 months ago

What happens, what do you see, when your enter

www.google.com

as the address, in the ADDRESS Bar at the top, and try to bring up that web page?

Ask Your Own Networking Question
Customer reply replied 3 months ago
Unable to connect
Network Technician: Russell H., Internet and LAN replied 3 months ago

Does any error code # accompany that message?

Ask Your Own Networking Question
Customer reply replied 3 months ago
No. Just unable to connect to internet
Network Technician: Russell H., Internet and LAN replied 3 months ago

I see. This is a DSL internet problem - have you called your DSL service about it? at this point, I think that would be advisable, since you have done a reset, a restart, and so forth (and made sure the status of the lights on the router are all correct.)

Ask Your Own Networking Question
Customer reply replied 3 months ago
Spent 3 hours with them. They said I had to call netopia and set it. I'm frustrated
Network Technician: Russell H., Internet and LAN replied 3 months ago

I don't think Netopia is the answer.

1. Now, have you tried connecting with an Ethernet cable? and has that failed?

2. Then, what anti-virus is on your computer, please?

3. And, what firewall is on the computer, please?

(Security Status will tell you, on a Windows PC.)

4. And, how long ago did the internet last work?

Ask Your Own Networking Question
Customer reply replied 3 months ago
I'm a mac. Was on line this morning until 10am.
I use norton and it ran this am.
Not sure about firewall.
Network Technician: Russell H., Internet and LAN replied 3 months ago

Given that you have DSL and an Apple computer, I'm not sure how to advise you at this point... but if you connected with an Ethernet cable, was it plugged into one of the numbered ports on the Netopia router? (NOT into the 'internet' port... that would be the wrong port...)

And if so, have you tried a different Ethernet cable?

Ask Your Own Networking Question
Customer reply replied 3 months ago
Use Ethernet cable all the time. Was working this am. Did not change any cables.
Network Technician: Russell H., Internet and LAN replied 3 months ago

If it were a Windows computer, I'd suggest reverting the system back to this morning or before... but as it is, do you see the indicator light for the port, that your Ethernet cable is plugged into on the router, as lit up or blinking, at all?

Ask Your Own Networking Question
Customer reply replied 3 months ago
Lit up green
Network Technician: Russell H., Internet and LAN replied 3 months ago

Then I regret that I have nothing further to suggest. Some element of the system has failed, but some of it being Apple brand, I have to Opt Out, opening this case to other Experts in this category. If and when another Expert picks up this case, you ought to receive a notification email. Thank you for your patience with the process thus far.

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 3 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,502
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

Is the Internet light on the Netopia router still red?

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 3 months ago

Hello,

Do you still need assistance?

Ask Your Own Networking Question
Customer reply replied 3 months ago
Please cancel this request for help. I've spent way too much time on it and haven't received help in getting my internet back. I will hire somebody to fix this issue for me.
Network Technician: Syseng, Computer Systems Engineer replied 3 months ago

Ok, thanks.

Best regards,

David.

Ask Your Own Networking Question
Was this answer helpful?
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
This morning I went to Apple in Highoint Melbourne to see if
This morning I went to Apple in Highoint Melbourne to see if I could get the screen on my iphone 6 repaired. They made an attempt but ended up giving me a new phone. I am now in the processs of getting the battery up and running and now wanting to set the phone up from the ICloud backup that was done prior to the tech working on it. I cannot remember the password ***** the Wi Fi connection please are you able to assist me? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Not possible toget wi-fi on my tv. When icalled by phone
not possible toget wi-fi on my tv JA: Are you able to connect using an ethernet cable? Customer: when icalled by phone your rep dealt with it JA: Which lights are colored and/or blinking on your route… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I can't remember the password to connect my I Pad to Century
I can't remember the password ***** connect my I Pad to Century wireless … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
21 satisfied customers
The news tell us to change the password to our routers. How
The news tell us to change the password ***** our routers. How do I do that? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
How do I find if the PC has a firewall that's preventing
how do I find if the PC has a firewall that's preventing connecting to my Comcast network? Thanks. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Forgotten password. Mobile oppo 75. A73. Use the password
I haven't been able to work out how to connect to the internet yet… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
No wifi. Don't know. No router. It is there sometimes then
No wifi JA: Are you able to connect using an ethernet cable? Customer: Don't know JA: Which lights are colored and/or blinking on your router? Customer: No router JA: Anything else you want the Networ… read more
Mike Taylor
Mike Taylor
42 satisfied customers
I am installing the nighthawk x6 r8000 and incorrectly named
i am installing the nighthawk x6 r8000 and incorrectly named the ssid's how can I change them … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Invalid ip no wifi. No modem to far. Other laptop and phone
Invalid ip no wifi JA: Are you able to connect using an ethernet cable? Customer: No modem to far JA: Which lights are colored and/or blinking on your router? Customer: Other laptop and phone is fine … read more
Syseng
Syseng
Computer Systems Engineer
7,502 satisfied customers
Trying to set up Apple TV taking hours to do need help now.
Trying to set up Apple TV taking hours to do need help now. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
522 satisfied customers
Have linksys 2 router can not load to windows 10. Linksas
went to search on windows. this router is an access point … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
How do I find my password to open WiFi connection?. Power
How do I find my password ***** open WiFi connection?. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
522 satisfied customers
I can't connect to my iPhone or ipad ,have used them
I can't connect to my iPhone or ipad ,have used them previously. Used iPad last night … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Help I can't find my phone. I was in the movies last nite.
Hi help I can't find my phone. I was in the movies last nite. That was the last time I saw it. What do I do. … read more
Mr.Med
Mr.Med
1,049 satisfied customers
I purchased an Amazon Fire HD-10 Tablet and I can't get into
I purchased an Amazon Fire HD-10 Tablet and I can't get into the system because I forgot my password ***** the router. The router is a Cisco. I was informed that Spectrum could help me with this. My n… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Having problems....would like to change wifi channels and
having problems....would like to change wifi channels and turn off WPS … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have an internet box of the biggest one, she was supposed
hello, my name is ***** ***** have an internet box of the biggest one, she was supposed to send an internet signal to another device and she is not sending it, you can tell me why. … read more
Russell H.
Russell H.
Internet and LAN
12,263 satisfied customers
I had xfinity installed a couple of days ago and I have
I had xfinity installed a couple of days ago and I have forgotten the password ***** get wifi on my cell phone. HELP … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x