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I need to know what my WIFI password is. I'm not sure.

Customer Question
I need to know...

I need to know what my WIFI password *****

Technician's Assistant: When did you last change your Wi-Fi password?

I'm not sure. Long timeago.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I I got new phone and need to connect it to the WIFI.

Submitted: 3 months ago.Category: Networking
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Answered in 5 minutes by:
12/28/2017
Network Technician: Josh, Helpdesk replied 3 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,674
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

What is the make/model of your router?

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Customer reply replied 3 months ago
Arris tg862
Network Technician: Josh, Helpdesk replied 3 months ago

Open up a web browser (Internet Explorer, for example) and enter the IP address http://192.168.0.1 in your browser’s address bar and press Enter.

  • The Login window will prompt for the router configuration username and password.
  • The default username is "admin"
  • The default password ***** "password"

On the first page, you should see an option for Pre-Shared Key -- That is your Wi-Fi password.

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Network Technician: Josh, Helpdesk replied 3 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Josh
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,674
21,674 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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