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My laptop is very slow and I keep getting kicked off the…

Customer Question
My laptop is very...

My laptop is very slow and I keep getting kicked off the internet.

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

Power and dsl are solid and internet and wireless are blinking

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Like?

Submitted: 6 months ago.Category: Networking
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Answered in 5 minutes by:
12/27/2017
Network Technician: UranNet, Network Administrator replied 6 months ago
UranNet
UranNet, Network Administrator
Category: Networking
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
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Network Technician: UranNet, Network Administrator replied 6 months ago

Can you be more specific about " keep getting kicked off the internet.",

1. what is the error message

2. do you use windows PC? which one, 7,8,10?

3. which Internet Browser do you use? IE, Chrome, Edge, firefox or other?

there are 3 questions.

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Customer reply replied 6 months ago
Thank you
Network Technician: UranNet, Network Administrator replied 6 months ago

sure, still waiting for an answer to 3 questions to clarify on the issue

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Customer reply replied 6 months ago
I'm not on my laptop. I keep getting disconnected
Network Technician: UranNet, Network Administrator replied 6 months ago

Can you be more specific about " keep getting kicked off the internet.",

1. what is the error message

2. do you use windows PC? which one, 7,8,10?

3. which Internet Browser do you use? IE, Chrome, Edge, firefox or other?

there are 3 questions.

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Customer reply replied 6 months ago
It ends up saying connection not secure. Windows 8. I think I connect with ie
Customer reply replied 6 months ago
It actually says No internet acces
Network Technician: UranNet, Network Administrator replied 6 months ago

can you get to Yahoo.com for example?

try restarting the PC first

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Customer reply replied 6 months ago
I'm restarting now.
Network Technician: UranNet, Network Administrator replied 6 months ago

ok

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Customer reply replied 6 months ago
I'm at yahoo now and still online but not sure how long ill be able to stay
Network Technician: UranNet, Network Administrator replied 6 months ago

what about http://google.com ?

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Network Technician: UranNet, Network Administrator replied 6 months ago

seems that your PC is online

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Customer reply replied 6 months ago
It is I'm just not sure how long.
Network Technician: UranNet, Network Administrator replied 6 months ago

maybe that depends on websites you are visiting and its not a PC issue.

try http://msn.com as well

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Customer reply replied 6 months ago
That doesn't make sense. I usually only on yahoo
Network Technician: UranNet, Network Administrator replied 6 months ago

It does. Yahoo is a search engine.

I am asking you to check if you can visit websites. it seems to work.

Since I do not know what you search for - those websites may not work.

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Customer reply replied 6 months ago
Ok so according to you all is fine.
Network Technician: UranNet, Network Administrator replied 6 months ago

from info that I asked to you to test - yes

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Customer reply replied 6 months ago
I also said it works for a while then I receive a message that I have no internet access
Network Technician: UranNet, Network Administrator replied 6 months ago

Sorry, we had website difficulties.

That depends on the website you are going to. Which specific website gives you that error?

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