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New acer aspire E15will not connect to wireless network.

Customer Question
New acer aspire E15(###)...

New acer aspire E15(###) ###-####will not connect to wireless network

Technician's Assistant: Does your network appear in the Wi-Fi list on your Aspire?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

Blinking is wireless and eternet solid is phone 1 ;broadband and service This is a attgateway

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Tried several attemps and fixes and troubleshooting on xmas now we are connected to ethernet cord to online here . Iwas wondering if I need to download something or if wireless just does not work on this computer.

Submitted: 3 months ago.Category: Networking
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Answered in 4 minutes by:
12/27/2017
Network Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 510
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once shut down your computer and turn it back on.
Let me know when this is done.

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Customer reply replied 3 months ago
done with restart and computer did updates too.
Network Technician: Suhasini Velu,
 replied 3 months ago

Is it connecting now?

Or does it show any error messages?

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Customer reply replied 3 months ago
secure connect for $39 declined
Customer reply replied 3 months ago
I will didconect eternet now and see if it works
Customer reply replied 3 months ago
I have disconnected cord should i check network under controls
Customer reply replied 3 months ago
cant work computer online without eternet cord
Customer reply replied 3 months ago
tried again to connect to wireless network with network security key but wont connect
Customer reply replied 3 months ago
where do i see error messages
Customer reply replied 3 months ago
have I lost connection to you?
Customer reply replied 3 months ago
No answers
Will disconnect
Network Technician: Suhasini Velu,
 replied 3 months ago

Sorry for the delayed response.

Could get your messages for a while.

Are you still with me?

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Claws224
Claws224, IEEE Network Engineer
Category: Networking
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