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I've restarted my router and printer and cannot connect to…

Customer Question
I've restarted my router...

I've restarted my router and printer and cannot connect to the network

Technician's Assistant: Are you able to connect using an ethernet cable?

Haven't tried

Technician's Assistant: Which lights are colored and/or blinking on your router?

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Submitted: 1 month ago.Category: Networking
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Answered in 7 minutes by:
12/26/2017
Network Technician: Karthik, System Administrator replied 1 month ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 317
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Karthik, System Administrator replied 1 month ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the printer?

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Customer reply replied 1 month ago
HP Envy 5530
Network Technician: Karthik, System Administrator replied 1 month ago

I could see that you have requested for the Secure remote assistance but there is a payment got failed. If you which to have remote support, I will be helping you in assisting you through remote but You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support to clear the payment failure. If you wish to continue manually please let me know.

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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