Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Alexa does not connect to internet. When I ask Alexa a

Customer Question
Alexa does not connect...

Alexa does not connect to internet

Technician's Assistant: Are you able to connect using an ethernet cable?

When I ask Alexa a question such as ,what is the weather today she says I can not connect to the internet something it used to do.

Technician's Assistant: Which lights are colored and/or blinking on your router?

Can not get Alexa to connect to internet

Submitted: 6 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 5 minutes by:
12/26/2017
Network Technician: Josh, Helpdesk replied 6 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,928
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Have you tried connecting the device back to Wi-Fi?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
There is a band around my Alexa and my dot. Netgear. Restart
Restart of router and both units this just started happening … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My Alexa went off line and despite all efforts i can't get
Hi, my Alexa went off line and despite all efforts i can't get it back on line. Each time I try to connect her via the app i get to the same point sand it tells me not able tonconnect. Wi-Fi is workin… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
We just traveled to Salem, and I can't get Alexa to work.
Hello, We just traveled to Salem, and I can't get Alexa to work. She says she is having trouble connecting to the internet. Can you help. I have wifi connected and bluetooth on. … read more
Harry
Harry
2,032 satisfied customers
I am unable to get Alexa to connect to the internet. Have
I am unable to get Alexa to connect to the internet. Have tried several times over the past few weeks, bought a new router and am using a Samsung/Android (7.1.1) as my smartphone with the Amazon Alexa… read more
Sheri
Sheri
Bachelor\u0027s Degree
573 satisfied customers
We do not know how to connect to the set-up instructions for
We do not know how to connect to the set-up instructions for wifi for our Alexa app. PLEASE help us. … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
134 satisfied customers
I have problems connecting my echo alexa to a wifi with
I have problems connecting my echo alexa to a wifi with computer using windows 10 … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Alexa was playing great. Just stopped and says she isn't
Alexa was playing great. Just stopped and says she isn't connecting to internet1 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a new internet access code. How do I install this on
I have a new internet access code. How do I install this on Alexa? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I can't get my Alexa connected to our WIFI. Oops, I don't
Red and when I talked to her she says she can't connect to our WIFI … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I cannot make mt alexa dot connect to my internet - I must
I cannot make mt alexa dot connect to my internet - I must have an account because im getting must on the phone from amazon music. What gives? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Where is my Alexa app? Since early this morning and I am
Since early this morning and I am exhausted. Alexa keeps saying it is not connected to the internet. … read more
Josh
Josh
Helpdesk
21,928 satisfied customers
I am trying to sync my amazon alexa to this wi-fi and she
I am trying to sync my amazon alexa to this wi-fi and she will not connect. She is telling me to up-date my router, and I need a 2.4 GHZ Wi-fi connection. Can you help. I have netgear model: D2200 D … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Amazon alexa echo. Alexa with Bluetooth and wifi Her voice
Alexa with Bluetooth and wifi Her voice keeps saying she cannot connect to the internet … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
495 satisfied customers
TRYING TO PAIR AN ALEXA WILL NOT ACCEPT MY WIFI PASSWORD.
TRYING TO PAIR AN ALEXA WILL NOT ACCEPT MY WIFI PASSWORD … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
It was necessary to change my router, and therefore my Alexa
It was necessary to change my router, and therefore my Alexa no longer functions. It asks me to go to the apps and get directions, but when I go to the apts., nothing appears. Is there anything I can … read more
Karen09
Karen09
Consultant
Bachelor\u0027s Degree
14 satisfied customers
What I thought is my wi-fi password isn't working. Im trying
What I thought is my wi-fi password *****'t working. Im trying to connect with Alexa. How do I retrieve it or reset it? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I am installing the alexa dot but it will not respond to my
I am installing the alexa dot but it will not respond to my wi fi. I type in my password ***** it comes back bad password ***** it is the correct password ***** works in all of my devices. what do I d… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Have verizon fios and I have it plugged in and it showing me
Have verizon fios and I have plugged in the weather direc and it showing me the message to push gateway buttom and when I do it does nothing or it tells me it can not be find the internet connections.… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x