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I can't connect to a wifi! I have tried everything I have…

Customer Question
I can't connect to...

I can't connect to a wifi ! I have tried everything I have been told to do but still no connection.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

Ethernet is blinking and broadband 1 is red

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes, I need to verify if my account with iCloud is okay.

Submitted: 6 months ago.Category: Networking
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Answered in 22 minutes by:
12/25/2017
Network Technician: Karthik, System Administrator replied 6 months ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Karthik, System Administrator replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what are the device you are trying to connect with WiFi? Device like Smartphone or computer.

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