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TRYING TO PAIR AN ALEXA WILL NOT ACCEPT MY WIFI PASSWORD.

Customer Question
TRYING TO PAIR AN...

TRYING TO PAIR AN ALEXA WILL NOT ACCEPT MY WIFI PASSWORD

Technician's Assistant: Who makes your router?

ATT

Technician's Assistant: What have you tried so far?

ENTERING PASSWORD ***** APP PAGE

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

PASSWORD ***** HAVE CHANGED

Submitted: 7 months ago.Category: Networking
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Answered in 21 minutes by:
12/25/2017
Network Technician: Russell H., Internet and LAN replied 7 months ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 12,938
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your Alexa service device question.
I will need to ask several questions to assess the situation, please:

- What Alexa device is it, an Amazon Echo, an Amazon Dot, or something else?

- What device are you using to try to set up the Alexa service device? perhaps a smartphone, Android or Apple or iPhone?

- What happens when you send the WiFi password ***** the Alexa service device?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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