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Sorry To bother on Christmas Day, but my Apple Router

Customer Question
Sorry To bother on...

Sorry To bother on Christmas Day, but my Apple Router stopped working with my Hughes Net Modem. Can you help?

Technician's Assistant: What's the model of your Apple router?

I've looked for model, and can't find. Its just a tall white Apple router with a very tiny buttom in the back by the power cable

Technician's Assistant: What have you tried so far?

I disconnected the modem from power as well as the HDMI cable to the Router. I also unplugged router. I waited about 15 minutes and plugged modem into power, power to router and then the cable to each

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I don't think so...There is a small blinking yellow light on the router that should be green.

Submitted: 6 months ago.Category: Networking
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Answered in 7 minutes by:
12/25/2017
Network Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Suhasini Velu,
 replied 6 months ago

Can you please check at the bottom of the router whether you have a model number or a serial number?

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