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My computer is no longer talking to me printer. Printer

Customer Question
My computer is no...

My computer is no longer talking to me printer. Printer seems to be working fine for copies.

Technician's Assistant: What's the brand and model of your printer?

Cannon Pixma MG 5420

Technician's Assistant: How long has this been going on with your Pixma?

. Changed to a local wireless internet service when completed in my area and believe it started then

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Just recently when AOL went to "Shield"

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't think so

Submitted: 3 months ago.Category: Networking
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Answered in 3 minutes by:
12/23/2017
Network Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 3,361
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Network Technician: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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