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Im connected to network but not internet, yes I have my

Customer Question
Im connected to network...

Im connected to network but not internet

Technician's Assistant: Are you able to connect using an ethernet cable?

Yes I have my laptop connected now with it.

Technician's Assistant: Which lights are colored and/or blinking on your router?

Green

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I tried putting in another router and then I pluged linskys back in

Submitted: 7 months ago.Category: Networking
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Answered in 1 minute by:
12/22/2017
Network Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 4,044
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Network Technician: Cody, Senior Systems Administrator replied 7 months ago

You are plugged in with an ethernet cable now and can't get on the Internet?

go to start menu > search cmd > type ipconfig > press enter

what's the ipv4 address and gateway?

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Customer reply replied 7 months ago
hi my linsky router is seeing the network name but ive lostyes says media is disconnected
ipv4 says no internet access
Customer reply replied 7 months ago
192.168.1.1
Network Technician: Cody, Senior Systems Administrator replied 7 months ago

thats ip address or gateway?

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Customer reply replied 7 months ago
gateway
Network Technician: Cody, Senior Systems Administrator replied 7 months ago

no ip address?

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Customer reply replied 7 months ago
the ip4 is 192.168.1.136
Network Technician: Cody, Senior Systems Administrator replied 7 months ago

type ping 192.168.1.1 enter

what's it say? requested time out, or reply from..

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Customer reply replied 7 months ago
reply from
Network Technician: Cody, Senior Systems Administrator replied 7 months ago

type ping 8.8.8.8 enter

what's it say?

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