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I have two twitter accounts I can’t get into one on my lap…

Customer Question
I have two twitter...

I have two twitter accounts I can’t get into one on my lap top. I can’t remember the password ***** the one trtftfggdbi

Technician's Assistant: When did you last change your Wi-Fi password?

I changed the password ***** for

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

One

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I can connect on my phone to both accounts but not on my my laptop

Submitted: 4 months ago.Category: Networking
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Answered in 12 minutes by:
12/22/2017
Network Technician: GeekGal, Network Administrator replied 4 months ago
GeekGal
GeekGal, Network Administrator
Category: Networking
Satisfied Customers: 1,700
Experience: MIS degree 15+ years Experience as Network Administrator
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. What type of phone do you have? An iphone or an Android?

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Customer reply replied 4 months ago
iPhone
Customer reply replied 4 months ago
iPhone can you tell me what to do?
Customer reply replied 4 months ago
I really don't want to spend anymore money
Network Technician: GeekGal, Network Administrator replied 4 months ago

I understand. Please give me just a moment to type up detailed instructions.

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Customer reply replied 4 months ago
ok thanks
Network Technician: GeekGal, Network Administrator replied 4 months ago

On your computer, please go to Twitter.com. Click on LOGIN, then on "Forgot password" link. Type in your Twitter username to reset the password. Next, click "SEARCH". You will likely be asked to enter your phone number. After entering that information, please click SUBMIT, and follow the instructions on the screen. If you don't have the phone number or if you have trouble with any of the steps please let me know so I can provide an alternative method. I am committed to working with you until the problem is fully resolved. Your complete satisfaction is my goal! Thank you!

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Customer reply replied 4 months ago
That jus takes me round and round in a circle and I never get on to my account
Network Technician: GeekGal, Network Administrator replied 4 months ago

I'm very sorry to hear that. Are you on a computer at the moment? If so I am willing to connect remotely at no additional charge and work on this while you watch. If you rather prefer not to do that I can opt out and re-open the question to other experts who may be better able to guide you, or I can offer alternative instructions for trying to reset the password ***** within the app. Please let me know your preference.

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GeekGal
GeekGal
GeekGal, Network Administrator
Category: Networking
Satisfied Customers: 1,700
1,700 Satisfied Customers
Experience: MIS degree 15+ years Experience as Network Administrator

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