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Will not connect to my s5 galaxy. Net gear router ac1750…

Customer Question
Will not connect to...

Will not connect to my s5 galaxy

Technician's Assistant: Who makes your router, and what device(s) are you connecting to it?

Net gear router ac1750 model r6400

Technician's Assistant: What have you tried so far with your NETGEAR router or your Samsung?

To connect

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Went settings wifi then enter pw but it say not right but I know it write as have it written down

Submitted: 4 months ago.Category: Networking
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Answered in 6 minutes by:
12/22/2017
Network Technician: Randy IT Tech, Network Administrator replied 4 months ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,405
Experience: Information Technology Specialist
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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