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My phone was stolen and I need to locate it, OS 6 I

Customer Question
My phone was stolen...

My phone was stolen and I need to locate it

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

OS 6 I purchased it earlier this year

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Nothing. Can I determine its location?

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Can they access information on the phone? Can you shut it down?

Submitted: 7 months ago.Category: Networking
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Answered in 4 minutes by:
12/20/2017
Network Technician: Karthik, System Administrator replied 7 months ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Karthik, System Administrator replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the phone? Is it iPhone 6?

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Customer reply replied 7 months ago
iphone 6
Network Technician: Karthik, System Administrator replied 7 months ago

Are you able to access you iCloud account? Is it still active? The reason why I am asking is we can track you iPhone 6 through your computer by logging into https://www.icloud.com/find or

  1. Go to iCloud.com.
  2. Sign in with your Apple ID.
  3. Open Find iPhone.
  4. Click All Devices, then click your iPhone 6.

If you can't access your iCloud account, please let me know, So that we can try some other alternate solution. Thank you

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Customer reply replied 7 months ago
The phone is off line and cannot be found. What do you suggest I do?
Network Technician: Karthik, System Administrator replied 7 months ago

Do you see any options which says notify via text message when the phone is online?

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Customer reply replied 7 months ago
But did not chose it. I did select lost mode but it wouldn’t go through. Will the phone be placed in lost mode if it goes on line?
Network Technician: Karthik, System Administrator replied 7 months ago

Please check and enable the notify me when found option. Once it is done please let me know. This will be the only option which we can try from my end.

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Customer reply replied 7 months ago
Will do
Network Technician: Karthik, System Administrator replied 7 months ago

Sure, and you can also contact Apple support: 1-***-***-**** or iPhone technical support: (1-***-***-****) for further clarification.

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Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
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Experience: Senior Engineer at CSS Corp

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