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I am having problems connect my belkin f7d4555v1 to my

Customer Question
I am having problems...

I am having problems connect my belkin f7d4555v1 to my Panasonic TXL42E5B tv via EE fibre broadband router

Technician's Assistant: Are you able to connect using an ethernet cable?

NO The tv is upstairs in the bedroom my other wireless devices and tvs are set up ok

Technician's Assistant: Which lights are colored and/or blinking on your F7D4555V1 router?

Orange at the mo

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Ive tried pressing the WPS on the belkin (blue light flash) and ran downstairs to do the same on routhe router

Submitted: 7 months ago.Category: Networking
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Answered in 1 hour by:
12/20/2017
Network Technician: Sheri, Certified Networking Engineer replied 7 months ago
Sheri
Sheri, Certified Networking Engineer
Category: Networking
Satisfied Customers: 743
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-lz19xr3q,

Thanks for using JustAnswer. I am happy to assist you with this issue. First, can you please tell me the following:

  • Was your original wifi network set up using WPS or does it have a custom wifi password ***** name?
  • Are there other devices in the area where the TV is located that are successfully connecting to the wifi network? (trying to determine if the wifi signal is strong enough to connect to the TV where it is located.

I will wait for your reply and then we can go to the next step.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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