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I have a Cisco wireless device and my password got changed…

Customer Question
I have a Cisco...

I have a Cisco wireless device and my password ***** changed and not by me I don't think that I should have to pay to get a new password ***** now my device is useless for any of my devices I have no idea what happenned my network was Patricia Network and the password ***** had was motherone now I can't get in1 What should I do?

Technician's Assistant: What exactly are you having trouble accessing?

Any of my devices computer cellphone and I-pad

Technician's Assistant: When did you last change your password ***** Apple ID?

I never did

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I am not sure I know how

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Thank You

Submitted: 7 months ago.Category: Networking
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Answered in 2 hours by:
12/19/2017
Network Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please let me know the model number of your router please.

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