Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Trying to set up Amazon Echo following directions in the…

Customer Question
Trying to set up...

Trying to set up Amazon Echo following directions in the Alexa app and after echo connects to my wi if it requests me to connect to my WiFi and evertime it comes back with this message: To access this public network you’re required to take action on a third party site that will now be displayed. I’d I continue it states the page failed to load. Help!!!

Technician's Assistant: When could you last access your Amazon device?

It is new and has never been used before

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No I don’t know how

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 22 minutes by:
12/18/2017
Network Technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,358
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Are you setting this up using the app on your phone or are you doing it from your PC?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

3,358 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I am trying to set up Alexa. I don't know wwhatt to ddo to
I am trying to set up Alexa. I don't know wwhatt to ddo to set up Wi-Fi. Is there a phone # I can call to talk to someone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have brought my acho to our summer home in Michigan and I
I have brought my acho to our summer home in Michigan and I do not know how to make it work. I know she said she can not Connect to the Internet and I don't know how to do that. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am unable to get Alexa to connect to the internet. Have
I am unable to get Alexa to connect to the internet. Have tried several times over the past few weeks, bought a new router and am using a Samsung/Android (7.1.1) as my smartphone with the Amazon Alexa… read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
I purchased my second Echo and have trouble connecting to
I purchased my second Echo and have trouble connecting to WiFi. Help! … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Echo not connecting to WiFi. I have pushed the setup button
Echo not connecting to WiFi. I have pushed the setup button at the bottom, but in only restarts and does not connect to WiFi. … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
We do not know how to connect to the set-up instructions for
We do not know how to connect to the set-up instructions for wifi for our Alexa app. PLEASE help us. … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
135 satisfied customers
Changed modem and need to update alexa. Spectrum. Nothing.
Changed modem and need to update alexa JA: Who makes your router? Customer: Spectrum JA: What have you tried so far? Customer: nothing JA: Anything else you want the Network Expert to know before I co… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How do we connect Alexa to WiFi. Hold on, my router is in
hold on, my router is in the attic, I will go look. What should I be looking for … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I cannot connect alexa to wi/fi ??? I am now with Spectrum.
I cannot connect alexa to wi/fi ??? JA: I'll do all I can to help. How long have you been dealing with this? Customer: I am now with Spectrum JA: Do you plan on doing the work yourself? Customer: I so… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I m trying to connect my Echo Dot to WiFi. Got it for
Got it for Christmas. Connected at home. Now at a condo in Maui and brought my Echo with me. I have WiFi here … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
We have had an echo dot account. We switched to Spectrum
Hi We have had an echo dot account. We switched to Spectrum with a new router name and password. We are now having a problem where Alexa says we are not connected to *****: I'll do all I can to help. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
It was necessary to change my router, and therefore my Alexa
It was necessary to change my router, and therefore my Alexa no longer functions. It asks me to go to the apps and get directions, but when I go to the apts., nothing appears. Is there anything I can … read more
Karen09
Karen09
Consultant
Bachelor\u0027s Degree
14 satisfied customers
I just bought an Echo. I can't get it to connect to my
I just bought an Echo. I can't get it to connect to my network. … read more
Byron
Byron
PC Support Tech
3,358 satisfied customers
I am installing the alexa dot but it will not respond to my
I am installing the alexa dot but it will not respond to my wi fi. I type in my password ***** it comes back bad password ***** it is the correct password ***** works in all of my devices. what do I d… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I am trying to connect amazon alexa dot to my wifi with no
I am trying to connect amazon alexa dot to my wifi with no success. I need step by step instructions. can you help … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cannot connect my Echo... I have tried to connect to my
I cannot connect my Echo... I have tried to connect to my Wi-Fi and it won't do..I want to use my desktop and not my phone.. Very hard to try and get Alexa to work.. May send back.. Can I speak to som… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My Amazon Echo will not connect to the router after I changed
My Amazon Echo will not connect to the router after I changed from ATT dsl to ATT Uverse. When I enter the password ***** my I Phone, I get error 7:1:17:6:1.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Just received an Echo. I am trying to set it up using my
just received an Echo for Christmas. I am trying to set it up using my laptop (running Vista Business) and Chrome browser. Set up starts, echo gets the orange light but never finds the Wifi. What am I… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x