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I had to reset my password and each time my laptop goes into…

Customer Question
Hello, I had to...

Hello, I had to reset my password ***** each time my laptop goes into sleep mode I need to reneter my password, I used to have a pin set up which was a lot easier, how can I set this up?

Technician's Assistant: When did you last change your Wi-Fi password?

I haven't changed the wifi password

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes everyday

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No that's all, thank you

Submitted: 7 months ago.Category: Networking
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Answered in 55 minutes by:
12/18/2017
Network Technician: techoflegend, System Administrator replied 7 months ago
techoflegend
techoflegend, System Administrator
Category: Networking
Satisfied Customers: 1,868
Experience: LAN specialist
Verified

Hi! My name is ***** ***** I'm happy to help!

Is your laptop running Windows 10 or another operating system?

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Customer reply replied 7 months ago
Hello,
yes I am certain it is Windows 10
Customer reply replied 7 months ago
No thank you!
Customer reply replied 7 months ago
Hi Thomas,I cant afford $55 at the moment, thank you for the offer. I will stick to the agreement I made.
Customer reply replied 7 months ago
Hello are you still there?
Network Technician: techoflegend, System Administrator replied 7 months ago

Yes, I'm sorry I mistook your message as you didn't want to continue. The site offers remote connection automatically, so I didn't send the request. When did your pin input change to password?

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Network Technician: techoflegend, System Administrator replied 7 months ago

I hope I didn't lose you. If you find your way back here, try clicking the start button, then the little small gear icon for settings, then click Sign-In Options, then under PIN, try adding one or if one is already there, try removing it and adding it back. Let me know if this doesn't work.

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