Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

I can't get it connected to my internet. I get an error

Customer Question
I can't get it...

I can't get it connected to my internet. I get an error message of 651.

Technician's Assistant: Are you able to connect using an ethernet cable?

No

Technician's Assistant: Which lights are colored and/or blinking on your router?

Wifi is linking

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Wifi is blinking and the rest are on.

Submitted: 2 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 4 hours by:
12/16/2017
Network Technician: Russell H., Internet and LAN replied 2 months ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11,901
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

That error means either, that your internet service provider has a problem on their line (more or less), and so you should call them and ask - or, that your computer has a problem (esp. if there's only one computer and not any other device that has this error and this problem.)

Now, assuming you have just the one computer, I suggest that you may need to start by rebooting the whole network.

1. Shut down your computer and thus turn it Off.

2. pull the power plugs on the router box, and the modem box to/from your Internet Service provider (if they are not one and the same box. If the same, just pull the power plug on your modem-router.)

3. Wait 10 to 20 minutes or so. Not less than that amount, to let the system reset.

4. at the end of that time, plug in the modem to the power again. Wait 2 minutes. (Note the lights on the modem.)

5. then after that 2 minutes (or longer) plug in the router to the power, also. Wait another 2 minutes.

6. turn On your computer, try to connect again.

If that fails identically, then contacting your Internet Service provider about the problem would be advisable. And also trying this on the computer:

A. reinstalling the network adapter.

B. running a Disk Cleanup and removing all Temporary Internet Files, and all Temporary Files.

C. trying a different web browser program, if you have a choice of them (without internet you cannot download a new one, I realize.)

D. if you only have Internet Explorer (or Edge only) then go to Control Panel

Internet Options

Advanced tab

and click on Reset button there, to reset your browser settings etc.

E. turning OFF your firewall, temporarily only. Try to connect again, if it still fails, re-enable the firewall. (If that allows it to connect, re-enable the firewall anyway, but consider some amount of software repair, anti-virus scans, or even reinstalling the operating system. But before that:)

F. open a Command Prompt, run

SFC /SCANNOW

and allow that to run to its finish.

At each step, try the connection again.

Ask Your Own Networking Question
Was this answer helpful?
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11,901
11,901 Satisfied Customers
Experience: 11 years work with Internet/IP, routers, networks, servers

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I have an HPtouch smart. My computer guy says I need a new
I have an HP(###) ###-####touch smart. My computer guy says I need a new modem; what would you suggest … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
184 satisfied customers
Internet modem cuts out momentarily and home phone is very
internet modem cuts out momentarily and home phone is very crackley … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I just installed the Rbr50 and satellite on a Imac. I can't
I just installed the Rbr50 and satellite on a Imac. I can't print. what do I do? … read more
Kris R
Kris R
IT Manager
Computing
3,104 satisfied customers
My hulu stopped working I get an Authentication Error We are
My hulu stopped working I get an Authentication Error We are unable to authenticate the current user. please check your network connection and restart this application. I have restarted my network con… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Can't get e-mails. Need to make appointment at Genius Bar
Can't get e-mails. Need to make appointment at Genius Bar Northbrook. No one answers phone. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I have a netgear n900 router. I cannot get netflix. I do
I have a netgear n900 router. I cannot get netflix . I do have wi fi connections to my I Pad and cell phones.I have called netflix and my cable service to no avail. I have unplugged both the router an… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Computer is fine. I bought some EZ Cams and successfully
Computer is fine. I bought some EZ Cams and successfully installed the ap, but then it says to connect to a 2.3 GHz WiFi Network an, login and press +Add Devise Menu. Where is the add devise menu. I'm… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Cell phone is ok but I am having problems connecting with
Cell phone is ok but I am having problems connecting with the internet. Do I need to go to a different site? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I am unable to log into anything on my 2016 flex
I am unable to log into anything on my 2016 flex touchscreen. I can't keep address in address bar. Keeps disappearing. I am on WiFi … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
262 satisfied customers
My Atari Flashback 8 Gold won't come on. When i plug it in
My Atari Flashback 8 Gold won't come on. When i plug it in and power it on, the power on light just flashes. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I wasn't even using it & when I tried to it said I was
I wasn't even using it & when I tried to it said I was offline. How do I get it back on line? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Having trouble getting wifi on LUA-UO3. Wireless WAN,
having trouble getting wifi on LUA-UO3. JA: Are you able to connect using an ethernet cable? Customer: yes JA: Which lights are colored and/or blinking on your router? Customer: wireless WAN, INTERNET… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
We have lost our main login password for our cctv system is
We have lost our main login password ***** our cctv system is there a way that we can recover this from the login. The User is Administrator but when the system was installed the tech appears not to h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I can connect to my netgear range extender, but have no
I can connect to my netgear range extender, but have no internet connetivity … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
I need to find the network security key, so I can go online.
I need to find the network security key, so I can go online. I have a laptop note book computer. Can you help me. Thank you. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
I have a sony DVD with wifi and am trying to get netflix on
I have a sony DVD with wifi and am trying to get netflix on my tv. It will not allow. What am I doing wrong. I tried to umput the pass word but the system does not give the option for capitol letters … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Where do I find my password. Is it the password that I set
Where do I find my password. Is it the password ***** I set up with Century link for my internet or the long password ***** my modem? I have used both? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I lost password for connection with Nook book. I newer
I lost password ***** connection with Nook book JA: When did you last change your Wi-Fi password? Customer: I newer changed it It password ***** Cisco router JA: Have you connected to this Wi-Fi netwo… read more
Kris R
Kris R
IT Manager
Computing
3,104 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x