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I bought a wrt3200acm a few weeks ago at my house in Palm…

Customer Question
I bought a wrt3200acm...

I bought a wrt3200acm a few weeks ago at my house in Palm Springs. Yesterday I bought another and have not been able to get it to accept me because it says I have an account already. I don't remember the Pasword I used there so I am locked out. HELP !

Technician's Assistant: When did you last change your Wi-Fi password?

Last night I think (which passwrd)

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

No

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Yes how is the installation supposed to go? It was confusing the first time and even more frustrating this time.

Submitted: 8 months ago.Category: Networking
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Answered in 4 minutes by:
12/15/2017
Network Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Networking
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your router from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 8 months ago
done
Network Technician: Suhasini Velu,
 replied 8 months ago

So you have 2 routers WRT3200ACM right?

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Customer reply replied 8 months ago
in different cities
Network Technician: Suhasini Velu,
 replied 8 months ago

Right now you have a single wrt3200acm and you are trying to set it up right?

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Customer reply replied 8 months ago
This site is too dishonest ! Please back out the $5 and $25 charges. I do not want to do ANY business with you now or in the future! Way to sneeky !
Network Technician: Suhasini Velu,
 replied 8 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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