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Trouble with my iPad -- message saying it's not connected to…

Customer Question
Trouble with my iPad...

Trouble with my iPad -- message saying it's not connected to internet

Technician's Assistant: Does your network appear in the Wi-Fi list on your iPad?

Looking at WiFi list under settings -- lists 5 networks

Technician's Assistant: Which lights are solid and which are blinking on your router?

All are solid. none are blinking

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

IPad is 6 months old -- first problem -- first time using Apple Care for it

Submitted: 8 months ago.Category: Networking
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Answered in 5 minutes by:
12/15/2017
Network Technician: Richard, Network Specialist replied 8 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

When you look at the list of wifi networks, press on your network and connect

Then try to access the internet

Let me know how you go please

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