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I had time warner cable and spectrum bought them out i had…

Customer Question
I had time warner...

I had time warner cable and spectrum bought them out i had install new cable modem and some other boxes but my wireless router won't connect now i can can see 100mps but can't connect i need to change something in my wireless router and i am trying to figure it out

Technician's Assistant: Are you able to connect using an ethernet cable?

No i can see 100 mps but can't connect

Technician's Assistant: Which lights are colored and/or blinking on your router?

Top light and bottom middle is out

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No i am at work now but going home in a few minutes i was just surfing around right now while i had internet availible to maybe find a fix

Submitted: 8 months ago.Category: Networking
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Answered in 1 hour by:
12/14/2017
Network Technician: Richard, Network Specialist replied 8 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to connect?

What error do you get?

Please let me know

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Customer reply replied 8 months ago
Well right now my computer obviously is connected but I can see it downloaded some kinda updates and it restarted and is installing them now so I will have get back with you when it is finished
Network Technician: Richard, Network Specialist replied 8 months ago

Ok, let me know how it goes please

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Customer reply replied 8 months ago
There is no internet connection
Network Technician: Richard, Network Specialist replied 8 months ago

how are you communicating to me at the moment? Via a Cell phone?

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Customer reply replied 8 months ago
Unidentified network
Network Technician: Richard, Network Specialist replied 8 months ago

Ok, if you now on your computer select the wifi network to connect to it, what exactly happens?

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